Burnley Enterprises, Inc. at Kitchen Kettle Village is now accepting applications for a CHIEF OPERATING OFFICER. The CHIEF OPERATING OFFICER ensures the company's success by overseeing the workforce, sales, and operations of eight retail stores: The Deerskin Leather Shop (2 locations), Girls Day Out, Jewelry Bar, Village Handmade, By Candle Light, Good Vibes, and Happy Camper. He/she is responsible for employee relations through managing hiring, onboarding, and the retention of all store managers and sales associates He/she is responsible for our stores/ sales through managing customer service, sales plans, manager check-ins, report analysis, and working in stores. He/she is responsible for managing daily operations and working with the Owners to determine direct and indirect ways to improve revenue and profitability of the company.

Viable candidates for this position should have a minimum of five years of successful management experience and/or at least one year in an executive role. An associate or bachelor’s degree in business, merchandising, or related field is preferred.

SOME OF THE ESSENTIAL FUNCTIONS OF THIS POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Conduct initial interviews for all part-time and full-time sales associates and store managers
• Conduct onboarding, sales and customer service training, and reviews for all sales associates and managers
• Work with store managers and Owners to develop sales plans and labor plans
• Assist Owners with annual budget
• Determine annual costs needed by store to achieve sales plan
• Assist Marketing Director with event, promotional, and marketing plans by store
• Manage the When-to-Work and Paid Time Off (“PTO”) calendars to ensure stores are covered per the labor budget.
• Develop annual plan to achieve sales budget and profit goals
• Determine annual labor budget
• Assist Owners and CFO in developing the annual profit and loss budget.
• Work in stores when coverage is needed

VIABLE CANDIDATE SKILLS INCLUDE, BUT ARE NOT LIMITED TO:

• High level of confidentiality and ethical conduct
• Strong communication skills
• Prior Retail Management Experience
• Problem solving skills
• Stress Management / Composure
• Ability to adapt to a changing environment
• Embody Kitchen Kettle Village Values
  • Create WOWs
  • Embrace Change
  • Have Fun
  • Think
  • Build Relationships
  • Work Safe Work Smart
  • We Before Me

WHAT YOU CAN EXPECT FROM YOUR KITCHEN KETTLE VILLAGE WORK EXPERIENCE…YOU WILL:

• Work in a business that has been family-owned and operated since 1954
• Enjoy great retail and foodservice hours – closed evenings and Sundays
• Have career training and growth opportunities
• Be rewarded with competitive pay and benefits (available benefits depend on full-or part-time status)
• Enjoy Village discounts in retail and food service establishments
• Have scheduling flexibility to accommodate work/life balance

Salary for this position is $90,000 to $100,000 with bonus opportunity