Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

You will join the NATO Communications and Information Agency (NCI Agency) as Chief Technician (Application Support) within The Command and Control Centre (C2). C2 Centre is responsible for planning and executing all lifecycle management activities (design, transition and operations) for Joint/Maritime/Land C2 services (including: subject matter expertise; research and development; software engineering; acquisition; operations and maintenance; and, disposal) in the following technical service areas: Land; Maritime; Joint; Special Operations, Logistics, Medical, Military Engineering and Nuclear Command and Control, Military Messaging, Situational Awareness, Operations Planning and Collective Training and Exercise Support.

We are recruiting for 3 new Chief Technician (Application Support) positions: 2 positions in Mons, Belgium and 1 position in The Hague, Netherlands.

These are vital roles in ensuring that the user facing ICT systems function seamlessly, enabling effective communication, data management, digital operations and overall productivity across the organization.

We are seeking talented and knowledgeable Chief Technicians (Application Support) to be responsible for overseeing the implementation, and maintenance of an organization's information and communication technology systems. They handle tasks related to configuring hardware and software, managing computers and networks devices, troubleshooting technical issues, ensuring data security and system reliability, and provide technical support to end-users. They collaborate with various departments to understand their technology needs and optimize the organization's ICT infrastructure to support business operations efficiently. Their role is vital in ensuring that the user facing ICT systems function seamlessly, enabling effective communication, data management, digital operations and overall productivity across the organization.

For a full list of duties, please review the job descriptions on the NCI Agency career site by clicking here: Chief Technicians (Application Support)

**Currently these positions are planned to be available to commence employment from January 2025.

About you:

The valuable knowledge and experience that you bring to this role includes:

• Higher vocational training in a relevant discipline with at least 4 years practical experience of implementation and maintenance of ICT end systems within a large organization.
• OR a secondary educational qualification with 6 years post-related experience.
• Good understanding of ICT systems and the ability to work independently to solve problems.
• Good knowledge of and experience in ITIL framework;
• Proficiency in advanced technical support practices, including deep troubleshooting and issue resolution across various IT systems and applications.
• Software configuration
• System software
• Network support
• Systems installation and removal
• Release and deployment

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 3 year contract with competitive tax-free salary and household and children’s allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more

Please note the basic salary for both locations:

Mons, Belgium: 5,594.42 Euro per month

The Hague, Netherlands: 6,322.51 Euro per month

To learn more about NCI Agency and our work, please visit our website.

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCI Agency career site.