Description

Summary/Objective

The Home Health Account Manager is responsible for maintaining business relationships and coordinating referrals from Senior Living Communities and other related customers.

Essential Functions:

1. Client Relationship Management:
   • Build and maintain strong relationships with key stakeholders in Hospitals, Doctors Offices, Surgery Centers, Skilled Nursing Facilities and Assisted Living and Independent Living accounts.
   • Develop relationships with administration and clinical teams within facilities.
   • Maintain communication with patients, families, key stakeholders and associated clinicians within assigned accounts.
   • Ascertain rules of engagement with accounts and communicate them to clinicians.
   • Lead client satisfaction initiatives and gather feedback to continuously improve service delivery.

1. Business Development:
   • Identify and pursue new business opportunities within the assigned territory.
   • Generate referrals from facilities and communities.
   • Collaborate with and support business development efforts of assigned accounts.
   • Develop and implement innovative strategies to expand market presence and drive growth.
2. Account Management:
   • Oversee the day-to-day management of client accounts, ensuring high levels of client satisfaction and retention.
   • Coordinate and initiate patient referrals from Hospitals, Doctors Offices, Surgery Centers, Skilled Nursing Facilities and Assisted Living and Independent Living, including obtaining patient/POA consent, communicating with community orders acquisition support, and coordinating face-to-face visits.
   • Maintain tracking of referrals with appropriate reporting.
   • Schedule regular stops with assigned accounts and attend regular care conferences with clinical teams and buildings.
   • Provide feedback to ADON and Rehab coordinators regarding operations and clinical concerns noted in facilities.
   • Conduct joint, in-person calls with direct reports.
   • Ensure that quality and timeliness standards are achieved by their team.
   • Develop and implement best practices for account management to enhance efficiency and effectiveness.
3. Sales and Marketing:
   • Collaborate with the sales and marketing teams to develop and implement strategies to promote our services.
   • Participate in regular strategy meetings with the Sales Directors and execute action steps.
   • Develop and execute value-added programming with Rehab coordinators, clinical teams, and Assisted & Independent Living buildings.
   • Create and deliver compelling presentations to potential clients and stakeholders.
4. Service Coordination:
   • Work closely with clinical and operational teams to ensure seamless delivery of services to clients.
   • Coordinate standardized communication processes with Hospitals, Doctors Offices, Surgery Centers, Skilled Nursing Facilities and Assisted Living and Independent Livings.
   • Communicate with DON/ADON and Director of Rehabilitation about care issues and case management.
   • Facilitate training and development programs for clinical and operational teams to enhance service delivery.
5. Reporting and Analysis:
   • Monitor account performance, prepare regular reports, and provide insights to improve service delivery and client satisfaction.
   • Utilize data analytics to identify trends and opportunities for improvement.
6. Compliance:
   • Ensure all activities comply with relevant regulations and company policies.
   • Maintain confidentiality in all aspects of patient care.
   • Demonstrate professional conduct and ethics according to organization policies and procedures.
   • Able to work cooperatively as a member of a team.
   • Other duties as assigned by the Sales Directors.
   • Stay updated on industry regulations and best practices to ensure compliance and continuous improvement.

Qualifications

Required knowledge/Skills/Abilities :

• Travel Readiness: Willing to travel to home health care facilities and events.
• Industry Experience: Preferred experience in home health care, senior living, durable medical equipment, or post-acute care.
• Client Rapport: Build strong relationships with elderly clients and manage accounts effectively.
• Detail-Oriented: Meet deadlines and adapt to changing priorities.
• Team Player: Flexible, self-motivated, and collaborative.
• Dynamic and Determined: Energetic and motivated to succeed.
• Communication Skills: Excellent customer service, oral, and written communication.
• Continuous Learner: Committed to personal and professional growth.
• Interpersonal Skills: Intuitive, good listener, strong communicator, and solution oriented.

Education :

Bachelor’s degree in healthcare or business-related field preferred.

Experience :

Minimum 1 year’s sales experience, at least one in home health, hospice, or other post-acute

healthcare area.