Claims Fraud Intelligence Manager

Salary: National between £32,000 - £42,000, London – between £32,000 - £52,000

We have an exciting opportunity for someone who’s passionate about fighting fraud to join Aviva’s award-winning Claims Counter Fraud Team as our Claims Fraud Intelligence Manager. To be successful we are looking for someone with a background in Intelligence Management (ideally a L4 qualified Intelligence Analyst or equivalent) and team leadership.

A bit about the job:

To tackle the rising cost of insurance fraud, Aviva has a dedicated Counter Fraud Team who focus on detecting, defending, and deterring fraud (across all business lines) and protecting the innocent customers who fall victim to fraudsters.

As part of this team, you will be leading an intelligence team of 10 using the National Intelligence Model to provide the business with intelligence support on ongoing investigations and proactively producing new intelligence and reports to inform decision making on potential new investigations.

Additionally, we are looking for someone with a broad knowledge and experience in Counter Fraud who would be able to step in and deputise for the Senior Counter Fraud Manger when required.

Ideally based at our Norwich office but we are prepared to consider other locations.

Skills and experience we’re looking for:

• Experience in the design of intelligence services and approaches for both detection and investigation and delivery through management of the collation, research and dissemination of operational fraud intelligence from key information sources

• Ability to engage with internal and external stakeholders (Insurance Fraud Bureau, and Counter Fraud Agencies) in order to detect and disrupt fraud

• Skilled in setting team and individual performance objectives, monitoring performance, assessing progress, identifying emerging risks, issues and opportunities, and taking corrective steps as required to ensure that the right results are achieved

• Able to develop and motivate a team and create strong engagement of individuals with their personal and team objectives and with Aviva values, behaviours and strategic priorities

• Able to develop trusting relationships with a variety of stakeholders to collaborate and ensure that their needs and concerns are fully understood and responded to in an appropriate way

What you will get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• National salary between £32,000 - £42,000 London salary between £32,000 - £52,000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 8% of annual salary actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Guv Johal a call on 0750 008 7919 or send an email to Guv.Johal@aviva.com.