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Job Description
- Req#: R-134007
Finds it easy to talk to customers and can handle customers interactions with sympathy and support, whilst providing clear information
Experience of working within an office environment is highly desirable, although strong experience within another professional customer-facing role would be considered, i.e. retail.
Ability to work on own initiative and make decisions in a customer-focused team environment
Flexibility and adaptability to thrive in a fast-paced, highly demanding, constantly changing environment.
Excellent communication skills both written and verbal.
Starting salary from £21,700 (depending on location, skills, experience, and qualifications)
Generous pension (starting level Aviva contributes 8% when you contribute 2%)
Eligibility for annual performance bonus
Family friendly parental and carer’s leave
25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
Up to 40% discount for Aviva products
Brilliant flexible benefits including electric cars
Aviva Matching Share Plan and Save As You Earn scheme
21 volunteering hours per year
Clai ms Handler – Starting salary between £21,700 to £27,500 (depending on hours, skills and experience) plus additional benefits
Our standard full-time contracts are for 35 hours per week (with options for part time working).
However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £27,500.Location: Sheffield or York - this is a hybrid working role with 60% of your time in the office and 40% at home offering flexibility. (Initially it will be full-time for training - c. 12 weeks).
Allocated shift pattern between:
08:00 - 18:00 Monday - Friday
Do you want a customer service career with a difference? We provide the very best care for our customers through the quality of our personalised service. We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching, you’ll be well prepared to support the needs of our customers.
A bit about the job:
We have permanent opportunities for candidates who have a passion for providing exceptional customer service to join our Claims Team within Aviva to start in January 2024.
Life is full of unexpected twists and turns. But for every situation, Aviva is on hand to make things simple and keep customers protected. Joining the Aviva Claims team, you’ll have a vital role to play in a company that paid out £34.4 billion in claims and benefits last year to our customers globally.
This is a very rewarding role as we are helping our customers when they need us the most, it maybe that they have lost a loved one, or themselves have a critical or terminal illness.
Successful candidates will need a positive approach to change, have commitment and drive as well as having the desire to learn/develop using initiative, ownership, and judgment to seek the best resolution for all customer queries. Don’t worry if you have no previous Claims experience as we will give you all the training you will need to support you in your journey to learn about our products and customers.
Skills and experience we’re looking for:
What you’ll get for this role:
Aviva is for everyone:
We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please give Matthew Drew a call on 0121 234 7664 or send an email to matthew.drew@aviva.com
About the company
We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.