Overview

Enterprise Mobility is looking for remote employees who live in the state of Missouri to join our Phone Representative team!

When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Phone Representatives are responsible for receiving incoming calls from renters, third parties, credit card companies, and insurance companies and directing the call to the appropriate person or taking the necessary information. Claim files are handled with specialized functions, like the Phone Representative, flowing from one person to the next for completion.

We Work Hard and Reward Hard Work! This position offers a compensation package of $14.26 / hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 4% and profit sharing, paid time off, employee discounts and much more!

Schedule: Regular schedule is full-time 9:00am to 5:30pm central standard time zone, Monday through Friday. The available start date is May 6th, 2024.

Responsibilities

• Answer incoming calls
• Assist callers by directing calls to the appropriate team member
• When appropriate, answer the caller's question or take information and document in claim file
• Provide professional customer service that reflects positively on the company
• Successfully manage conflict during difficult or emotional situations
• Effectively communicates with individuals related to a claim file
• Complete outbound calls to report claims to insurance carriers
• Adhere to company policies, procedures, guidelines and state and federal laws
• Other miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans LI-REMOTE

Qualifications

• Must currently live in the state of Missouri
• You must have at least one year of continuous employment with the same company
• Must be willing to accept $14.26/hr for this position
• Previous call center experience preferred
• Customer service experience via phone or e-mail communication preferred
• At least basic/beginner skill level in Microsoft Office products (Outlook, Word and Excel) is required
• Must have a permanent residence with a defined work space that is free of distractions
• Must have consistent and reliable high-speed internet access
• Must be able to work full-time
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be at least 18 years old

Competency Based Qualifications

Executing

• Takes action to meet goals and objectives
• Follows a business plan
• Accomplishes tasks according to the direction and instructions provided

Working with a Team

• Works well with a diverse group of individuals
• Places the team's needs and goals ahead of those of the individual, when necessary
• Fosters an environment of camaraderie

Customer Service

• Provides excellent service to internal and external customers
• Meets others' needs in a timely manner and with a positive attitude
• Places others' needs above one's own needs

Detail Oriented

• Demonstrates a strong attention to detail
• Provides facts and details when conveying information
• Thoroughly reviews information and consistency

Communication

• Effectively communicates both verbally and in writing
• Clearly communicates messages, thoughts and ideas to others
• Demonstrates strong presentation skills

Resilience

• Maintains a steady and positive attitude in challenging situations
• Handles rejection and criticism well
• Is not easily discouraged