Claims Senior Casualty Adjuster

As a member of our claims Casualty Adjuster Team, you will play a vital role in providing an outstanding experience for our customers by using your investigation, negotiation and communication skills to help members and claimants through the claim process and recover from the unexpected.

The Claims Senior Casualty Adjuster handles moderate to high complexity injury claims in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, negotiation strategies and claims resolution of moderate to high complexity injury claims. Under general supervision, works within specific limits of authority to resolve claims.

What’s in it for me?

• A Career with growth potential.

• We provide training programs to help employees acquire skills necessary to succeed in their jobs and support career development.

• The satisfaction of knowing you provide a meaningful service to our insured who rely on you for assistance.

Job Duties

• Conduct phone and/or field investigations to determine coverage and damages. May attend and participate in legal proceedings. Identify and obtain statements from insureds, claimants and witnesses.

• Interact with a variety of individuals including, but not limited to, insureds, claimants and attorneys. Explain benefits, coverages, fault and the claims process either verbally or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address moderate complexity coverage issues.

• Evaluate and determine claim values upon receipt and assessment of property, bodily injury and liability data.

• Negotiate within settlement authority with insureds, claimants and attorneys to resolve first and third-party claims.

• Update database production reports, and document and update claim files via company systems.

• Control expenses for areas of responsibility

• Verify and interpret / resolve coverage by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required.

• Respond quickly to customer needs and problems.

• Independently resolve claims within authority level.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience preferred.

• 7-9 years prior claims handling experience preferred.

• 4-6 years Property, Auto, Casualty or relevant claims administration experience required.

• Comprehensive understanding of first and third-party liability issues.

• Working knowledge of Microsoft Office suite, general computer software and claims software.

• Advanced organization, planning recognition and critical thinking skills required.

• Advanced communication and interpersonal skills required.

• An insurance/claims adjuster license may be required in specific states.

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer