Location: The location of this position is flexible and open to virtual and/or remote based applicants.

What to expect: T his desk adjuster opportunity will report up through the Claims CL/ESS Contract GL team. This role will handle Contract General Liability Claims.

Job Description Summary

Job Description

Key Responsibilities:

• Resolves claims, including those involving litigation, in compliance with company quality standards. These claims may include first and third-party claims of a moderate severity and complexity/exposure level.

• Manages the work and performance of vendors to successfully resolve claims.

• Meets the expectations and requirements of internal and external customers.

• Builds and maintains open and trusting working relationships with insureds in order to gather and share pertinent information.

• Evaluates claims, in a timely manner, to identify and manage reserves according to company standards.

• Maintains current knowledge of all insurance lines, court decisions which may impact the claim function, current guidelines in the claim function and policy changes and modifications. This may require attending various seminars and training sessions.

May perform other responsibilities as assigned. May be assigned more complex claims, including claims with litigation.

Reporting Relationships: Reports to E&S/Specialty Claims Manager.

Typical Skills and Experiences:

Education: College degree preferred. Additional education in a particular line of business may be required by the hiring business unit. Insurance coursework preferred.

License/Certification/Designation: Associates must acquire the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to acquire required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position.

Experience: Two to three years of claims handling experience or comparable job related experience or education preferred. Prior multi-jurisdictional, E&S or other specialty lines experience preferred. Familiarity with various types of insurance policies preferred. Specific experience in a particular line of business may be required by the hiring business unit.

Knowledge, Abilities and Skills: Knowledge of commercial insurance and E&S or other specialty insurance. Familiarity with various types of insurance policies. Knowledge in a particular line of business may be required by the hiring business unit. Knowledge of the processes of the independent adjusters and attorneys in order to handle claims and assist in litigation management. Ability to communicate directly with individuals and groups, by phone and in writing. Ability to build and maintain open and trusting working relationships with insureds in order to gather and share pertinent information. Ability to effectively manage conflict and practices active listening. Ability to analyze facts and coverages in order to evaluate damages. Ability to work with and coordinate independent adjusters and attorneys in claims and litigation management.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Vice President and HR Vice President.

Values: Regularly and consistently demonstrates the Nationwide Values.

Working Conditions:

Overtime Eligibility: Not Eligible (exempt)

Working Conditions: Normal office environment. Some travel as required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.