This job is now closed
Job Description
- Req#: C9319-25-0371?language=en&page=935&sort=publicationDateDesc
- To assist in the general efficient running of sub-speciality offices including typing/G2transcription, filing, retrieval and storage of patient records, handling post and dealing with telephone enquiries.
- To cover for other Band 2 Clerical jobs as required.
- To act up to Band 3 for short-term absences e.g. annual/sick leave.
- To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcareprofessionals.
- To provide an efficient administration and clerical service to unit staff, visitors and patients.
- To record attendances, arranging follow up appointments using PAS Patient Administration System and keeping all systems up to date.
- To undertake general office administration duties including filing, using Mediviewer to retrieve medical notes and information, scanning & handling post.
- Excellent communication skills and awareness of confidentiality.
- To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcareprofessionals.
- To provide an efficient administration and clerical service to unit staff, visitors and patients.
- To record attendances, arranging follow up appointments using PAS Patient Administration System and keeping all systems up to date.
- To undertake general office administration duties including filing, using Mediviewer to retrieve medical notes and information, scanning & handling post.
- Excellent communication skills and awareness of confidentiality.
- Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills
- NVQ Level 2 in customer care/admin or equivalent experience
- RSA 3/OCR (or equivalent)
- ECDL
- Medical Secretary Training
- Experience of working in hospital-based Health Records or related service within the National Health Service
- Experience in working in NHS
- Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills
- NVQ Level 2 in customer care/admin or equivalent experience
- RSA 3/OCR (or equivalent)
- ECDL
- Medical Secretary Training
- Experience of working in hospital-based Health Records or related service within the National Health Service
- Experience in working in NHS
Job summary
We are looking for an enthusiastic and motivated individual to join our busy admin team within Cardiac Investigations Unit at North Tyneside General Hospital.
The role involves a wide variety of tasks including meeting and greeting patients and relatives on arrival to the hospital, answering telephone enquiries, recording attendances, arranging follow up appointments using PAS - Patient Administration System.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Date posted
04 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
319-7062961RW
Job locations
North Tyneside General Hospital
North Shields
NE29 8NH
Job descriptionJob description
Job responsibilities
Job responsibilities
Person SpecificationPerson Specification
Qualifications / Professional Registration
Essential
Desirable
Experience and knowledge
Desirable
Qualifications / Professional Registration
Essential
Desirable
Experience and knowledge
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
North Tyneside General Hospital
North Shields
NE29 8NH
Employer's website
https://www.northumbria.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
North Tyneside General Hospital
North Shields
NE29 8NH
Employer's website
https://www.northumbria.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.