Employer Industry: Mortgage and Real Estate Services

Why consider this job opportunity:
- Salary up to $31.77 per hour
- Comprehensive benefits package including medical, dental, vision, 401k, and PTO
- Opportunity to work in a diverse and inclusive workplace that celebrates individuality
- Supportive environment with a People First Culture
- Chance to make a positive impact on client satisfaction through effective resolution
- Recognized as a top employer with numerous accolades for workplace culture

What to Expect (Job Responsibilities):
- Research and respond to escalated billing inquiries and complaints from clients
- Interact with clients via email to assess situations and provide resolutions
- Identify emerging trends and provide feedback to improve processes and client experience
- Maintain logs, records, and files while managing an inventory of assigned cases
- Collaborate with operational divisions and maintain communication with Client Relations Managers

What is Required (Qualifications):
- High School diploma or equivalent required
- Minimum of 7 years of related experience in client support or escalations
- Extensive knowledge of the company's products and services
- Strong analytical, research, and problem-solving skills
- Excellent interpersonal and communication skills, both verbal and written

How to Stand Out (Preferred Qualifications):
- Prior experience in a related field or industry with a focus on client complaints
- Strong MS Office skills, particularly in data entry and reporting
- Proven ability to craft client-friendly communications based on research findings

#MortgageServices #ClientSupport #DiversityAndInclusion #CareerOpportunity #ProblemSolving

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