Employer Industry: Banking

Why consider this job opportunity:
- Salary up to $31.00 per hour
- Company ownership through the Employee Stock Ownership Program (ESOP)
- Friendly, close-knit work culture that encourages growth and development
- Comprehensive benefits package including medical, dental, vision, life insurance, and 401(k) retirement plan
- Opportunities for community networking events and employee assistance programs
- Commitment to diversity and a supportive work environment

What to Expect (Job Responsibilities):
- Provide direct, white glove support and service to merchants regarding all merchant services products and services
- Educate existing merchants on product solutions and manage general and technical support tickets
- Offer ongoing feedback on processes and procedures while identifying opportunities for improvements
- Act as the key contact for PCI Compliance, Retention, and Quality Assurance
- Ensure compliance with all bank policies, procedures, and applicable banking laws and regulations

What is Required (Qualifications):
- Minimum of 5 years of customer service and technical support experience
- At least 1 year of experience in merchant services payments processing
- Substantial knowledge of processing platforms such as TSYS or Fiserv
- Ability to manage multiple tasks and deadlines simultaneously
- Proficient computer skills, including Outlook and Microsoft Office 365 products

How to Stand Out (Preferred Qualifications):
- Experience communicating with C-Suite level clients and internal business partners
- Willingness to travel up to 25% annually

#Banking #CustomerService #MerchantServices #CareerOpportunity #EmployeeOwnership

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