Employer Industry: Software as a Service (SaaS)

Why consider this job opportunity:
- Salary up to $50,000, based on experience
- Opportunity for career advancement and growth within the organization
- 33 days of paid leave per year, inclusive of public holidays
- Access to a yearly budget of $250 for continuous learning and development
- Provided with a MacBook, monitor, and other required technical equipment
- Supportive and collaborative work environment with virtual socials

What to Expect (Job Responsibilities):
- Develop a deep knowledge of the software and create training materials for internal teams and customers
- Provide training to clients and trial users, designing interactive eLearning modules and video tutorials
- Partner with customers to resolve issues and answer questions through various communication channels
- Manage the onboarding of new clients and maintain a library of up-to-date product training materials
- Collaborate with product managers to translate product features into clear training content

What is Required (Qualifications):
- At least 3 years of experience in a dynamic Client Success role, preferably serving Enterprise customers
- Minimum of 2 years of experience in onboarding and training clients in a SaaS or technology environment
- Proven experience providing excellent customer service within a SaaS environment
- Strong negotiation and problem-solving skills, with the ability to work in a fast-paced environment
- Must have the right to live and work in the USA

How to Stand Out (Preferred Qualifications):
- B.A. (Hons) Degree in a related field
- Experience with SaaS tools and ticketing systems such as Intercom and Zendesk
- Familiarity with working with Librarians or Law Firms
- Experience in a remote company and team setting
- Interest in further developing technical skills

#SaaS #ClientOnboarding #CustomerSuccess #RemoteWork #CareerOpportunity

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