• Job Description

  Req#: 402605
  !*!

  CLIENT SERVICES, OPERATIONS

  • Career Development + tertiary study benefit
  • Family friendly employer + on-site childcare providers
  • Open to flexible work arrangements - achieve a true work / life balance
  • Salary + 6.75% superannuation + five weeks' annual leave

  The role/Te mahi

  Do you want to be part of a committed team providing support to health care professionals and patients? Interacting with students, academic and professional staff?

  This Administrator role is embedded within Student Health which provides primary health care services for students at the University of Otago and is staffed with 60 full and part-time staff who between them undertake over 50,000 medical, nursing, mental health and wellbeing consultations per year.

  You will provide effective and efficient administrative support to staff, students and patients in clinics operated by the University. A strong customer service focus and confidentiality are critical to success in these roles.

  Accountabilities include:

  • A wide range of administrative support for the clinics, including providing reception services; patient registration and updating information; booking appointments; appointment rosters for students and clinicians; processing referrals; assisting clinicians with reporting; utilising computer systems and billing.
  • Undertake external agency processes such as ACC claims registration, processing and management; and local processing of accounts/finance related task.
  • Providing a wide range of general administrative support for clinical staff and students within the clinics.
  • Confidential management of patient records.

  Skills and experience/Kā pūkeka me kā wheako

  • Previous experience working in a busy, complex working environment that requires a high level of discretion, sensitivity, and interpersonal interaction.
  • Previous experience working in the health sector and in particular, a medical practice would be highly advantageous (but not necessary) as would knowledge of patient management systems (Medtech Evolution or similar).
  • Capable of managing multiple priorities with a strong sense of urgency.
  • Demonstrate well-developed computing skills and proven competency with a range of software applications.
  • Work proactively and supportively within a team to create a positive culture.

  About our team/ Mō te tīma

  The Administrator Client Services roles are part of the Client Services Division, a team of highly skilled professional staff responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to all the University’s internal and external customers.

  Further details/Pūroko

  We currently have a range of permanent full-time and part-time vacancies.

  You must have the right to live and work in New Zealand to apply for this position.

  Applications from candidates with Māori and Pacific backgrounds or strong competencies in these areas are warmly encouraged.

  The University is committed to meeting its obligations under the Children Act 2014. Candidates who successfully make the final stages of the recruitment process will be required to undergo a safety check. For further information on the safety check process please visit:
  Protection of Children

  For further information, or to discuss the role in confidence – please contact Brylee Saunders, Practice Coordinator, via the contact details below.

  Application/Tono

  To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2301816 will close on Thursday, 23 November 2023.

  Additional Information

  Contact: Brylee Saunders

  Position details: Job Description

  Further Information: Department Website

  Create an email with a link to this vacancy: Create email

  Location: About Dunedin

• About the company

  The University of Otago is a public research collegiate university based in Dunedin, Otago, New Zealand.

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