This is responsible supervisory and managerial work in the management of the Community Development Authority’s (CDA’s) Housing Voucher program, as well as the admissions and eligibility function of both the Housing Voucher program and Public and Multifamily Housing programs. The work involves responsibility for managing, coordinating, and directing program functional areas and developing and implementing operational systems, program policies and procedures that ensure high quality services and cost-effective operational systems. The position supervises staff through a Section 8 Supervisor and an Admissions and Eligibility Supervisor in an effort to foster alignment and collaboration, and works in close coordination with program leadership to create synergy and clarity amongst program staff.

The position establishes best practices and standards of excellence for program management ensuring a high level of client satisfaction. The work includes developing operating budgets, and standard operating policies and procedures that ensure the achievement of goals, plans, and objectives are consistent with regulations, contract requirements, and performance standards, as set by the U.S. Department of Housing and Urban Development (HUD) and the Wisconsin Housing and Economic Development Authority (WHEDA). The position serves as a member of the CDA’s senior management team and participates in the CDA’s implementation of strategic housing initiatives to assist in designing and managing programs. Work is performed with a high degree of independence and decision-making under the general supervision of the Housing Operations Program Manager (CDA Deputy Director).

1. Leadership including managing or supervising employee groups that have a variety of work responsibilities;
2. Describe a time you implemented a change in a process at work, how did you identify the change was needed, what did you do to implement the change, and how did you manage this change;
3. Describe a time where you mediated a situation between two distressed individuals and how did you find a successful solution.

• Ensure effective program operations, meeting CDA goals and performance benchmarks, and coordinating implementation in compliance with the regulations, policies, and contractual conditions as established by HUD, federal, state, and local government, and investment partners.
• Manage the admissions and eligibility functions of all CDA Housing programs, ensuring efficient, effective, and equitable services for maximum occupancy and voucher utilization within statutory requirements.
• Provide oversight and monitoring of CDA’s Project Based Voucher (PBV) contracts including managing relationships with building owners/property managers and approving rent increases.
• Participate in the development and administration of new or existing HUD programs previously not part of CDA’s efforts, including the development of policies and procedures in compliance with program requirements and electronic reporting procedures via HUD Voucher Management System (VMS) software. Monitor program policies and procedures, ensuring the achievement of goals, plans, and objectives are consistent with regulations, contract requirements, and performance standards set by HUD and WHEDA. Update policy documents and provide new policy guidance to other management staff.
• Ensure programmatic compliance by examining, evaluating, and investigating conformity with laws and regulations governing policy, contract and legal compliance, and notify the CDA Deputy Director and City of Madison Attorney’s Office of significant issues, ensuring compliance with established policies and processes, and developing plans to address potential compliance problems.
• Analyze CDA operations and provide information and expertise for planning and program development. Identify opportunities for operational improvement. Provide short-term and long-term objectives, policies, and actions, including planning, budgeting, and procurement. Monitor program and fiscal performance to ensure adequate funding for program operations and ensure expenditures comply with applicable regulations, including gathering and evaluating program fiscal and performance data, advising the CDA Deputy Director on program issues. Manage a collaborative process for Central Office Supervisors to share recommendations and problem solve customer service issues. Develop admissions goals and assist with Tenant Selection Plans and screening criteria.
• Manage the Client Services team through supervisory staff. Hire, onboard, train, coach, lead, develop, evaluate and discipline staff. Plan, organize, assign, monitor, and evaluate diverse housing programs, staff and activities. Provide general leadership to staff, and provide consultation and advice on more complex and judgmental aspects of the work. Encourage collaboration, and create synergy and clarity amongst both Section 8 and Admissions and Eligibility staff. Conduct investigations as needed.
• Keep informed of the new developments relative to the housing assistance programs, and review changes and develop strategies for implementation and consistent treatment of clients. Participate in the development and/or modification of related departmental programs and policies. Monitor Federal Congressional Budget proceedings and HUD Housing Choice Voucher Program administrative changes and budgetary discussions and assess potential local impacts.
• Plan, direct, or coordinate new software implementation, including the development of procedural process documents and customer “how to” videos.
• Oversee the development and maintenance of recordkeeping systems. Prepare and submit internal and federal reports. Develop and process operational statistics and reports from which cost analysis or productivity data can be extracted. Prepare statistical reports on trends and demographics, wait list size and effectiveness, briefing and lease-up time, and eligibility outcomes.
• Represent the CDA at meetings and events. Participate in a variety of City of Madison, cross-functional teams. Coordinate special projects amongst staff and partner agencies.
• Establish and maintain relationships with current and potential Section 8 voucher program partners. Relationships may include the creation of contracts, MOUs, and Scopes of Service, ongoing reporting and attendance at partner meetings. Provide outreach/education to groups. Actively promote and market HUD programs with rental property owners and the community. Implement an outreach program.
• Provide final decisions on program rules to individuals. Meet with and respond to difficult tenant/program participant/program applicant issues. Respond to complaints, inquiries, and requests on behalf of the CDA Deputy Director, including developing agency responses to issues and articulating agency positions on sensitive or controversial issues. Assist staff with hearings and related legal compliance processes.
• Serve as a member of the CDA’s senior management team. Participate in agency strategic planning and goal setting process, and re-engineering of current programs and procedures. Assist the CDA Deputy Director with program and housing development activities. Provide management staff support to the CDA Deputy Director and CDA Board of Commissioners.
• Coordinate program budget planning and administration with the Housing Program Operations Manager, Finance Manager, Admissions and Eligibility Supervisor, and Section 8 Supervisor. Develop and monitor operating and capital budgets. Administer procurement and contract administration.
• Review and approve all Housing Assistance Payments (HAP) Contracts to ensure compliance with federal regulations. Audit files for compliance with program regulations to prepare for audits by City and HUD auditors. Participate in audits and reviews.
• Attend trainings and conferences as appropriate.
• Perform related work as required.

• Three (3) years of progressively responsible, federally assisted housing experience (including directly related housing program administration) with at least two (2) years of supervisory experience in this capacity.
• Bachelor’s Degree in public or business administration, or a related field.

• Principles and practices of general business management, including planning, computer systems and databases, grant and contract administration, and business communications.
• Financial management, including budget management, and procurement and purchasing.

• Public administration and federal housing program principles, practices, and reporting requirements.
• Supervisory principles and practices, labor relations and personnel management.
• Project planning and project management principles.
• Computer software applicable to the duties of the position.

Familiarity with the following:

• Social issues that impact low-income residents.

Ability to meet the transportation needs of the position.

Housing Choice Voucher (HCV) or Section 8 Management Certification from a CDA approved training organization (e.g. NAHRO, Nan McKay, etc.) or ability to obtain the certification within six (6) months of appointment. Failure to obtain this certification within the 6-month probation/trial period will result in the employee not passing probation/trial period, absent extenuating circumstances.

Physical Requirements:

Work is generally performed in an office environment using standard office equipment such as computer, fax, telephone, and copier. Must have the ability to sit/stand for long periods of time.