Employer Industry: Asset Management Software

Why consider this job opportunity:
- Starting salary range of $50,000 - $70,000/year based on experience
- Remote-friendly position, allowing flexibility in your work location
- Opportunity for career advancement and growth within the organization
- Collaborative and supportive work environment with a focus on results
- Engage in a laid-back culture that promotes innovation and teamwork
- Chance to work with a pet-friendly employer, enhancing workplace comfort

What to Expect (Job Responsibilities):
- Effectively triage support tickets and direct them to the proper department
- Communicate with clients via email, phone, or video call to address their needs
- Provide recommendations to clients on software best practices
- Document reported issues thoroughly and provide detailed notes on resolutions
- Analyze ticket data to identify stagnating issues and collaborate with other departments

What is Required (Qualifications):
- Bachelor's degree
- 3+ years of experience in customer service or a technical support role
- Experience analyzing data and working with tools like Excel and Zoho Analytics
- Excellent verbal and written communication skills
- Proficient in MS Office with strong time management and organizational skills

How to Stand Out (Preferred Qualifications):
- Experience with support ticket portals is a plus
- Knowledge of SQL and database querying is beneficial
- Ability to work under pressure while multitasking effectively
- Previous experience advocating for client needs and analyzing support data
- A positive attitude and ability to work collaboratively in a team setting

#AssetManagement #CustomerSuccess #RemoteWork #CareerGrowth #Teamwork

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