Employer Industry: Health and Well-Being Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Engaging and innovative work environment focused on improving lives
- Supportive and collaborative team culture
- Chance to contribute to meaningful technology solutions in health and well-being
- Some travel may be necessary, adding variety to the role

What to Expect (Job Responsibilities):
- Provide direct support for general and functional questions to end users regarding pension plan administration software
- Conduct root cause analysis related to requests for changes to software or internal processes
- Perform regular follow-ups with different support teams to ensure service level agreements are respected
- Document requirements and provide expected results to support teams for investigation
- Manage assigned tasks effectively to completion to meet high service levels

What is Required (Qualifications):
- University degree in computer science, mathematics, or a related discipline
- Minimum of 2 years of relevant experience
- Excellent written and oral communication skills in English
- Ability to work flexibly and meet tight deadlines
- Strong attention to detail, initiative, and organizational skills

How to Stand Out (Preferred Qualifications):
- Experience in customer support or service roles
- Familiarity with pension plan administration software
- Proven ability to work effectively in a team environment
- Strong problem-solving skills and analytical thinking
- Willingness to engage in continuous learning and development

#HealthAndWellBeing #CustomerSupport #CareerOpportunity #TechnologySolutions #DiversityAndInclusion

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