Employer Industry: Health and Well-being Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on health outcomes for consumers and healthcare professionals
- Engaging work that involves problem-solving and innovation
- Flexible work arrangements may be available
- Inclusive culture that embraces diversity

What to Expect (Job Responsibilities):
- Provide direct support for general and functional questions to end users regarding pension plan administration software
- Conduct root cause analysis related to requests for changes to software or internal processes
- Perform regular follow-ups with support teams to ensure service level agreements are met
- Document requirements and provide expected results for investigation by support teams
- Perform unit testing and validate regression testing results related to software updates

What is Required (Qualifications):
- University degree in computer science, mathematics, or a related discipline
- Minimum of 2 years of relevant experience
- Excellent written and oral communication skills in English
- Ability to work flexibly with tight deadlines
- High level of attention to detail, initiative, and organizational skills

How to Stand Out (Preferred Qualifications):
- Experience in a client support role, particularly within the technology or healthcare sectors
- Familiarity with pension plan administration and associated software
- Proven ability to work collaboratively in a team environment
- Strong analytical and problem-solving skills
- Willingness to travel as necessary

#HealthAndWellbeing #ClientSupport #CareerOpportunity #Innovation #DiversityAndInclusion

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