We look beyond what a resume can highlight. If you do not have the exact experience or skills outlined below, but think you would be a great asset to Abilitie, please apply for the role. About the Role At Abilitie, we provide industry leading leadership training utilizing real-world simulations in our award-winning learning programs. Our Client Support Specialists (CSS's) are our operations experts, leveraging the features of our learning management system to ensure that our clients have exemplary experiences. The CSS is adept at: professional communication, serving as a key partner to our clients, participants, faculty, and internal stakeholders by participating in meetings, owning email correspondence, and diligently managing technical chat support when issues or questions arise.
This person is obsessively organized, tech-savvy, and a quick learning problem solver who understands that the detailed nature of their work is highly valued as an essential element of our team's success. What You Will Do - Act as a power user of our proprietary learning management system to own key components of our internal operating procedures
- Manage key program details for each client including session dates, staffing, learning materials, Zoom links/recordings, calendar invitations, surveys, and participant lists
- Create raving fans of our company by consistently displaying a customer-centric mindset in actions and communications, responding to emails and questions with a professional and inviting tone in a timely manner
- Lead the logistics portion of our client-facing calls and assist our team leaders by taking detailed notes and owning email follow-ups to gather any missing information
- Deliver timely and accurate technical support across multiple channels (chat, email, and phone) and know when and how to escalate an inquiry to the proper audiences
- Adapt swiftly to client requests and logistical program adjustments
- Assist in maintaining and updating internal process and procedure documentation
- Provide timely upward feedback to encourage continuous process improvement
Who You Are - Ideally, a minimum of 2 years experience providing technical support, program administration, and data management services
- Exceptional client service skills and an in-depth knowledge of technical systems
- High-quality professional communication skills
- Proficiency with Online Chat services, Google Suite, Zoom admin, Slack, and Notion
- Ability to work autonomously on recurring tasks while following directed processes
- Ability to work on personal laptop or desktop computer and mobile phone, with reliable, high-speed wifi and audio capabilities
- An average typing speed of at least 40-50 words per minute
- Flexibility to accommodate shifts that may vary during peak client engagement periods
Who We Are Abilitie is an award-winning leadership development organization, recognized by Inc Magazine as one of the 2019, 2020 & 2022 Best Workplaces in America and one of the 2020 Fastest Growing Companies in America. Check out more of our awards and recognitions here: https://www.abilitie.com/awards-recognition/
We create world-class experiences that inspire, shape, and develop through highly differentiated learning programs, tools for self-discovery, and networks that expand opportunities. Our team-based business competitions which engage aspiring leaders in an active, learn-by-doing environment are used by over 100 Fortune 500 clients, including Marriott, Coca-Cola, GE, and Southwest Airlines.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Abilitie is committed to creating an environment where our employees can do the best work of their lives. As part of this commitment to equitable opportunity and inclusion, we encourage all qualified individuals inclusive of all genders, ethnicities, abilities, sexual orientations, ages, socio-economic backgrounds, religions, and beliefs to apply to join our A-Player team.