Client Support Specialist
Knutsford or Birmingham

We accept part time application and we have a shuttle bus available from local towns.

As a Barclays Client Support Specialist you will join our award-winning contact centre – Gadbrook Park, where you will be providing first class service to the bank’s valued and profitable UK corporate clients. In your new capacity, you will be handling various queries for Barclays channels, by delivering end-to-end query management and providing timely resolutions, while at the same time ensuring that all activities and duties are carried out in full compliance with regulatory requirements.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

You will be working 35 hours on a rotational basis across Monday-Friday, from 8am to 7pm.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.


What will you be doing?
• Managing a team-based portfolio of clients, using in-depth specialist knowledge across a range of supported products
• Updating clients with progress of outstanding cases and ensuring customer queries are handled effectively in a timely manner and in line with our Barclays policy
• Resolving or identifying system/ process enhancements to turn client dissatisfaction around
• Developing and maintaining contacts with specialists in other areas of the Group to support the resolution of client queries
• Ensuring all call documentation is complete, accurate, and escalated to the correct area for further resolution, if required
• Ensuring client participation to automated telephone survey
• Taking care of queries via phone or email, whilst ensuring all Service Levels are met
• Delivering competition beating support to win business for Barclays Corporate through a differentiated service model

What we’re looking for:
• First class customer service skills combined with great communication skills to be able to build, develop and maintain solid relationships with key client contacts
• Ability to adapt to change with a willingness to liaise with representatives from other group companies, while acting as a product champion and providing your knowledge and expertise
• Proactive focus towards query resolution and analysing at the root cause to prevent future queries

Skills that will help you in the role:
• An understanding of Barclays features and systems, e.g. Barclays.Net, iPortal, Bacs, will be an advantage
• An understanding of the Data Protection Act, and a good understanding of Operational Rigour is not a must, but will be beneficial

Where will you be working?
Knutsford
You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.

Birmingham
Barclays Snowhill is at the heart of the professional district and commands a workforce of around 1000. With great transport links to Birmingham Grand Central and Snowhill train stations as well as the local metro. Our office has a dedicated staff coffee shop and deli and break out areas for staff. There is also a presentation theatre for client and staff events. Our office boasts a great working environment as well as opportunities to network across the city.