At Movement, our core values of partnership, inclusion, passion, innovation, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.

By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

Front Desk Supervisor - OPGOM1

JOB SUMMARY:

The Front Desk Supervisor is a key team member who supports the directors in fostering a culture of transformative experiences for both our guests and our team members. They are passionate about mentoring both guests and team members, take pride in the facility and strive to provide only the best customer experiences. It is necessary to have a deep understanding of how to create ‘wow’ moments for our guests, set up our team members for success and ensure efficient workflows in the gym. A Supervisor is the 'point person' for overseeing the front desk during peak hours and ensuring that the service delivered is consistent with our mission and core values. Passion, partnership, integrity, inclusion, and innovation drive our culture, and our supervisors embody these values as a member of our community and enable our guests to have transformative, purpose-driven moments!

JOB RESPONSIBILITIES:

• Support the business goals of the gym in alignment with our vision and core values through understanding and making empowered decisions.
• Day to day supervision and mentoring of team members in addition to effectively communicating changes in policy, upcoming events, or other topics, to lead change effectively and gain support and buy-in from the team.
• Role-model and support the front desk team in driving progress to targets shared by directors, including promotion targets, membership goals, and other targets.
• Demonstrate humility and a willingness to seek input and listen to constructive feedback while recognizing and appreciating contributions from all.
• Facilitate the delivery of excellent front line customer service and serving as a role model to all team members.
• Provide periodic training to team members regarding various front desk operations.
• Managing retail, instruction, and/or operations-related projects and tasks in coordination with the director team, which may include, but is not limited to:
  
  • Retail support tasks, including receiving, inventory, merchandising, shop maintenance
  • Navigating unforeseen staffing changes
  • Organizing events
  • Engaging community partners
    
    
• Hold accountability for actions such as safety and risk management procedures are being upheld by guests and team members alike.
• Promote an environment that is inclusive and celebrates diversity, including responding or intervening if community or team members raise any concerns or you witness an incident.
• Bring feedback, insight, experiences, and what you are noticing from the team member and guest experience to the Gym Director team.
  
  

JOB REQUIREMENTS:

• Have a passion for climbing, yoga, or fitness, an interest in engaging with our community, and show a growth mindset through a willingness to learn and a sense of curiosity.
• Demonstrate an openness to learn from others and collaborate to achieve common goals.
• Have a relentlessly positive and upbeat attitude to inspire others to live life intentionally and strive for personal bests.
• Demonstrates knowledge and skillset to be in a supervisory position to aid and support other team members.
• Promotes a commitment to excellence in customer service, safety, organizational, and mentorship skills.
• Demonstrates courage to do the right thing and face challenges to manage positive customer relationships and interactions; asks for help when needed.
• Solid computer skills (web-based applications, Word, Excel, POS applications).
• Shows problem solving skills and ability to think creatively to contribute thoughts and ideas.
• Available to work evenings and weekends.
  

Program Manager OPINM3

JOB SUMMARY:

The Climbing Programs Manager is focused on teaching, supporting, and growing indoor gateway and adult climbing programs which includes private coaching. This individual will report to the Gym Director and work closely with them to cultivate a team of skilled climbing instructors, create a program calendar that fits the needs of the community, and to support Movement’s mission and core values as they relate to climbing programs. As with all managers, they are expected to embody Movement’s mission and core values, leading by example for their staff. The Programs Manager position may operate in one or across multiple Movement facilities, depending on the size of programs in the facilities.

JOB RESPONSIBILITIES:

• Teach the full breadth of gateway and adult instructional programs at Movement (as needed)
• Craft and share vision to other instructors, team members, and customers about programming
• Ensure excellent customer service and delivery of instruction
• Manage the climbing programs in their facility in partnership and with oversight of the Gym Director, including but not limited to:

• • Partner with Gym Director team to strategize on gyms programming needs
  • Scheduling team members
  • Managing private lesson requests
  • Manage Group Program requests
  • Creating monthly program calendars with the goal of expanding and/or maximizing class enrollment and accessibility to our customer base
  • Hiring instructors, and providing new hire training with your gym trainers and ongoing mentorship to cultivate a team of skilled and passionate instructors and trainers who foster Movement's mission and values
  • Evaluating instructors and private coaches and determining their eligibility for promotions or raises based on instructional performance.
  • Monitoring and quality control of courses including responsibility for performance reviews for key instruction positions.
  • Manage the Climbing Program business unit at that facility, working to meet financial goals including overall revenue targets and comp/rev percentages which support the program and gym overall.

• Assist Programs Leadership with creating new curricula, instructor training tools, and other resources that will support continued growth of Movement programs.

JOB REQUIREMENTS:

• Consistent positive energy and empathy
• Excited to welcome individuals of all backgrounds and abilities into the climbing community
• Incredible customer service skills, attention to detail and extensive experience with instruction, facilitation, and training staff.
• A knowledgeable expert in the art of rock climbing, and an experienced climbing coach
• Passionate about refining their own instructional style, and teaching others to do the same
• Driven to build community around becoming a better climber
• Strong leadership skills and the ability to effectively communicate team goals
• Ability to effectively balance a range of administrative tasks and deadlines
• Ability to build and lead a high-performing team
• Solid computer skills (web-based applications, Word, Excel, POS applications)
• Experience working to meet financial targets and staying on budget strongly preferred

ADDITIONAL INFORMATION

• This is a full-time position with approximately 30 hours/week dedicated to Front Desk Supervisor duties and 10 hours/week dedicated to Climbing Program Manager duties.
• Starting pay at $24.75/hour, flexibility available based on experience.
• Benefits include free membership, in-gym discounts, guest visits, potential 401(k) eligibility, paid time off, health benefits.
• Internal candidates who apply should be in excellent standing with their current director/management team.
• New hires will complete a screening process.
• Scheduled shift times may vary from week to week or month to month.

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.