Job description

Job responsibilities

As a Clinical Health Coach, you will work directly with patients, using a proactive and structured approach to improve health literacy, confidence, and self-management skills. You will act as a guide, helping individuals navigate the healthcare system, make informed decisions about their care, and take control of their well-being.

• Assess and identify patients who would benefit from personalised health coaching, using HNs AI-driven platform.
• Establish trusted relationships with patients through coaching techniques, ensuring they feel supported in managing their health.
• Provide structured, evidence-based coaching to help patients develop self-care skills and confidence in managing long-term conditions.
• Work collaboratively with primary care teams, community services, and voluntary organisations to ensure an integrated approach to care.
• Support patients in setting and achieving personal health goals, promoting lifestyle adjustments and self-management techniques.
• Act as a liaison between patients and healthcare professionals, helping patients better understand their care pathways and available resources.
• Use telehealth and digital tools to enhance patient engagement and deliver remote coaching sessions where appropriate.
• Ensure the accurate documentation of patient interactions, outcomes, and progress within clinical systems.
• Contribute to service development and best practice discussions, ensuring continuous learning and quality improvement.
• Maintain up-to-date knowledge of coaching techniques, behaviour change models, and relevant clinical guidelines.

This role is ideal for a healthcare professional who is passionate about empowering patients, reducing health inequalities, and working at the forefront of digital health innovation. If youre looking for a role where you can make a meaningful impact while working in a collaborative and supportive environment, we would love to hear from you.

Job responsibilities

As a Clinical Health Coach, you will work directly with patients, using a proactive and structured approach to improve health literacy, confidence, and self-management skills. You will act as a guide, helping individuals navigate the healthcare system, make informed decisions about their care, and take control of their well-being.

• Assess and identify patients who would benefit from personalised health coaching, using HNs AI-driven platform.
• Establish trusted relationships with patients through coaching techniques, ensuring they feel supported in managing their health.
• Provide structured, evidence-based coaching to help patients develop self-care skills and confidence in managing long-term conditions.
• Work collaboratively with primary care teams, community services, and voluntary organisations to ensure an integrated approach to care.
• Support patients in setting and achieving personal health goals, promoting lifestyle adjustments and self-management techniques.
• Act as a liaison between patients and healthcare professionals, helping patients better understand their care pathways and available resources.
• Use telehealth and digital tools to enhance patient engagement and deliver remote coaching sessions where appropriate.
• Ensure the accurate documentation of patient interactions, outcomes, and progress within clinical systems.
• Contribute to service development and best practice discussions, ensuring continuous learning and quality improvement.
• Maintain up-to-date knowledge of coaching techniques, behaviour change models, and relevant clinical guidelines.

This role is ideal for a healthcare professional who is passionate about empowering patients, reducing health inequalities, and working at the forefront of digital health innovation. If youre looking for a role where you can make a meaningful impact while working in a collaborative and supportive environment, we would love to hear from you.

Person Specification

Experience

Essential

• Experience working with patients with long-term and/or complex conditions
• Understanding of health inequalities and barriers to healthcare access in diverse communities.
• Familiarity with safeguarding, data protection, and patient confidentiality standards.
• Experience working in multidisciplinary teams.
• Strong verbal and written communication skills, with sensitivity to cultural and linguistic diversity.
• Ability to listen, empathise, and build trust with patients.
• Proactive and resourceful in problem-solving to address patient needs.
• Strong organisational and time-management skills to manage a caseload efficiently.
• Ability to work both autonomously and collaboratively within a team
• Competence in using digital tools and systems for patient management (e.g., Microsoft Office, electronic clinical systems)
• Adaptability and creativity in addressing new challenges and patient scenarios.
• Trustworthy, reliable, and professional in all interactions.
• Committed to promoting equity and inclusion in healthcare delivery.
• Enthusiastic about innovation in healthcare and improving patient outcomes.
• Compassionate, with a genuine passion for patient-centred care
• Resilient, and open to continuous learning and professional development.
• Culturally sensitive and respectful, with an ability to work effectively across diverse communities.

Desirable

• Additional language skills to support diverse patient populations.
• Knowledge of the local healthcare and social care context, including voluntary sector services.
• Knowledge of coaching techniques or motivational interviewing (training provided if needed).

Qualifications

Essential

• Registration with NMC, HCPC, or equivalent professional body (or eligibility to register).

Experience

Essential

• Experience working with patients with long-term and/or complex conditions
• Understanding of health inequalities and barriers to healthcare access in diverse communities.
• Familiarity with safeguarding, data protection, and patient confidentiality standards.
• Experience working in multidisciplinary teams.
• Strong verbal and written communication skills, with sensitivity to cultural and linguistic diversity.
• Ability to listen, empathise, and build trust with patients.
• Proactive and resourceful in problem-solving to address patient needs.
• Strong organisational and time-management skills to manage a caseload efficiently.
• Ability to work both autonomously and collaboratively within a team
• Competence in using digital tools and systems for patient management (e.g., Microsoft Office, electronic clinical systems)
• Adaptability and creativity in addressing new challenges and patient scenarios.
• Trustworthy, reliable, and professional in all interactions.
• Committed to promoting equity and inclusion in healthcare delivery.
• Enthusiastic about innovation in healthcare and improving patient outcomes.
• Compassionate, with a genuine passion for patient-centred care
• Resilient, and open to continuous learning and professional development.
• Culturally sensitive and respectful, with an ability to work effectively across diverse communities.

Desirable

• Additional language skills to support diverse patient populations.
• Knowledge of the local healthcare and social care context, including voluntary sector services.
• Knowledge of coaching techniques or motivational interviewing (training provided if needed).

Qualifications

Essential

• Registration with NMC, HCPC, or equivalent professional body (or eligibility to register).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Health Navigator Ltd

Address

Candesic Ltd

14 Waterloo Place

London

SW1Y 4AR

Employer's website

https://www.health-navigator.co.uk/ (Opens in a new tab)