Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

JOB SUMMARY :

Intro to the Crisis Prevention and Response (CPR) Team

Our Crisis Response and Prevention team envisions and enables our mission of A World Without Suicide. It is our goal that all of our clients find unwavering support and hope. Rooted in our core values of Connection, Commitment, and Congruence, we strive to transform crises into opportunities for growth and healing. With cutting-edge best practices and compassionate care, our team empowers individuals to seek help fearlessly. Our clients never give up, and neither do we. Together, we are driving the democratization of mental health treatment each and every day.

Why is the CPR Team important?

• Immediate Intervention: Prompt assistance during moments of acute distress or emotional upheaval.
• Safety and Stabilization: Ensuring the well-being and stability of participants during critical situations.
• Continuity of Care: Ensuring support during acute moments whilst in treatment ensuring continuity from the group experience to the individual/family experience.
• Preventing Relapses and Hospitalizations: Reducing the risk of relapses and the need for hospitalizations.
• Suicide and Self-Harm Prevention: Identifying warning signs and intervening to prevent self-harm or suicide.

What does a Crisis Manager do?

A Crisis Manager at Charlie Health plays a crucial role in ensuring the safety and stability of our clients during acute mental health crises. They are responsible for immediate assessment and intervention when clients exhibit severe emotional distress or harmful behaviors. Crisis Managers collaborate with the clinical team to assess risk of highly acute clients, develop crisis intervention plans, de-escalate dysregulated clients, and connect patients with appropriate resources to facilitate their recovery and well-being within the IOP setting.

DUTIES & ESSENTIAL JOB FUNCTIONS:

• Monitors crisis queues for clients receiving individual therapy, family therapy, and participating in group sessions
• Assess risk and collaborates on stabilization planning for clients at risk of harm to themselves or others
• Completes all required documentation in alignment with compliance standards and Charlie Health's best practices
• Serves as key point of contact for crisis triage during client group sessions in collaboration with Senior Care Coaches and Care Coaches
• Conducts case consults with Care Team members as needed
• Supports all Care Team members (i.e., Primary Therapists, Care Coaches, Group Facilitators, etc.) in collaboration regarding the client's care
• Other care coordination tasks as needed
• Other tasks and duties as assigned by the Director of Crisis Response and Prevention or the Chief Clinical Officer

REQUIREMENTS:

• Independently licensed clinician
• full-time and part-time positions
• Previous experience in crisis preferred
• Ability to work a minimum of 20 hours per week with flexibility to meet the needs of the team and clients
• Motivated individual who is passionate about mental health, able to perform in a high-paced environment, and eager to play a formative role in shaping a growing business.
• Excellent interpersonal and communication skills required. Familiarity with cloud-based communication and relevant software—Gmail, Slack, Dropbox, Zoom, EMR.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

POSITION CLASSIFICATION: W2 Part-Time

• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Note to Colorado applicants: Applications will be accepted and reviewed on a rolling basis.

Please note that this role is not available to candidates in Illinois.

Our Values

• Connection: Care deeply & inspire hope.
• We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
• We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
• Congruence: Stay curious & heed the evidence.
• We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
• Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
• Commitment: Act with urgency & don’t give up.
• We work as swiftly as possible. The mental health crisis is relentless, and so are we.
• Our clients don’t give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.