Job description

Job responsibilities

Processing of clinical documents and entering of clinical data received from the hospital onto the EMIS Web system, including scanning, management of electronic documents and e-mails. Handle patient queries by telephone/face to face pertaining administrative or secretarial duties. Support the practice in management of recall schedules for clinical services provided including accurate coding for payments, running of searches, and producing of reports. Supporting the GPs and secretaries in completing patient referrals for secondary care through the Electronic Referral Service (ERS) and management of insurance report requests or SARs for solicitors. Liaising with other agencies to provide patient information and resolve queries. An understanding of QOF, how it affects the practice budgets. Supporting the administration team in producing leaflets and handling practice campaigns. Producing minutes and agendas for practice meetings or multi-disciplinary meetings. Fridge monitoring - uploading information from the data logger and reporting any problems. Monitoring and booking nurse appointments according to waiting lists Assist Operational Manager and Administration Supervisor as and when required. Any other duties which may arise as working practice changes

Job responsibilities

Processing of clinical documents and entering of clinical data received from the hospital onto the EMIS Web system, including scanning, management of electronic documents and e-mails. Handle patient queries by telephone/face to face pertaining administrative or secretarial duties. Support the practice in management of recall schedules for clinical services provided including accurate coding for payments, running of searches, and producing of reports. Supporting the GPs and secretaries in completing patient referrals for secondary care through the Electronic Referral Service (ERS) and management of insurance report requests or SARs for solicitors. Liaising with other agencies to provide patient information and resolve queries. An understanding of QOF, how it affects the practice budgets. Supporting the administration team in producing leaflets and handling practice campaigns. Producing minutes and agendas for practice meetings or multi-disciplinary meetings. Fridge monitoring - uploading information from the data logger and reporting any problems. Monitoring and booking nurse appointments according to waiting lists Assist Operational Manager and Administration Supervisor as and when required. Any other duties which may arise as working practice changes

Person Specification

Qualifications

Essential

• English and Mathematics GCSE grade B or equivalent
• Commitment to personal/professional development

Desirable

• Any Business and Administration Qualifications Level 2 and above

Experience

Essential

• Ability to liaise with senior managers and external services
• Use of ICT including Microsoft Office packages and social media platforms

Desirable

• Good knowledge of EMIS Reporting and QOF
• Experience of working in Primary care
• Experience of working in a GP practice
• Experience of budget management

Skills

Essential

• Awareness of accountability of own and other roles
• Work constructively as part of a team
• Good project management skills; systematic approach to problem solving
• Excellent organisational skills with the ability to prioritise
• Strategic capability and problem solving skills
• Strong commitment to high standards of service delivery and patient care
• Excellent time management skills and the ability to remain calm under
• pressure
• Organisation of workload and priorities on a day-to-day basis using own
• initiative
• Ability to work independently
• Ability to meet deadlines

Desirable

• Medical Terminology
• Minute taking
• Ability to conduct and report on audits within a Primary care setting

Qualifications

Essential

• English and Mathematics GCSE grade B or equivalent
• Commitment to personal/professional development

Desirable

• Any Business and Administration Qualifications Level 2 and above

Experience

Essential

• Ability to liaise with senior managers and external services
• Use of ICT including Microsoft Office packages and social media platforms

Desirable

• Good knowledge of EMIS Reporting and QOF
• Experience of working in Primary care
• Experience of working in a GP practice
• Experience of budget management

Skills

Essential

• Awareness of accountability of own and other roles
• Work constructively as part of a team
• Good project management skills; systematic approach to problem solving
• Excellent organisational skills with the ability to prioritise
• Strategic capability and problem solving skills
• Strong commitment to high standards of service delivery and patient care
• Excellent time management skills and the ability to remain calm under
• pressure
• Organisation of workload and priorities on a day-to-day basis using own
• initiative
• Ability to work independently
• Ability to meet deadlines

Desirable

• Medical Terminology
• Minute taking
• Ability to conduct and report on audits within a Primary care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Freshney Green PCC

Address

Sorrel Road

Grimsby

DN34 4GB

Employer's website

https://www.freshneygreen.nhs.uk/ (Opens in a new tab)