Company:

Position Summary

This position represents Providence Home Services (HS) at contracted facilities and requires strong communication and interpersonal skills. The role of the Clinical Liaison RN is to coordinate and arrange home care services between HS and contracted facilities for home health, home infusion, and home medical equipment associated with a clinical referral, except when there is an onsite HME liaison.

The position acts as a clinical resource and educates hospital staff regarding the services offered by HS, and contributes to the patient care plan as it relates to the discharge plan. The Clinical Liaison RN provides information to ensure a smooth transition for patients and their families following hospitalization.

MAJOR CHALLENGES:
1. Demonstrates ability to cope with ambiguous and changing environment.
2. Demonstrates the ability to remain calm under pressure.
3. Works well independently; able to work effectively without day-to-day supervision.
4. To acquire current knowledge of multiple managed care contracts and network provider subcontracts.
5. To establish and maintain positive working relationships with facility customers and Home Services staff.
6. To prioritize multiple tasks and work in a demanding, active setting.

Patient Population Served: Not Applicable

Position Specific Responsibilities

• ADMISSIONS.
• Assesses referrals for appropriateness for home care to include medical, physical, social, and emotional status, home environment and family's acceptance and ability to care for the patient in the home and determine the need for equipment.
• Coordinates discharge planning to home health service needs of referral sources including but not limited to hospitals, clinics, physicians and the community.
• Provides home care information/education at meetings with hospital service, utilization review/discharge planners/case managers, patients and patient's families and educates hospital medical and physician staff, patients, and patient's families to available home care services.
• Acts as liaison between patients, families, payors, physicians, and the network providing complete physicians' orders, referral information to the network intake department.
• Assumes initial responsibility for assessing patient/family needs for Home Health, Hospice, Infusion Pharmacy and consults with the attending physician, Hospice Medical Director and other staff members as necessary.
• Plans for admission of patients to Home Health, Hospice, Infusion Pharmacy in coordination with agency representative, patient/family, Hospitalist and primary physicians, Medical Directors and hospital case manager.
• Determines patient's appropriateness for Home Health, Hospice or Infusion services consistent with applicable policies and admission criteria and in conjunction with patient's physician.
• Facilitates transition of patient/family to primary nurse and other members of the IDG as indicated.
• Coordinate the expansion and implementation of the GIP (General Inpatient Hospice) Program.
• Attends appropriate meetings to promote Home Health, Infusion Services, Hospice referrals and GIP.
• CLINICAL LIAISON.
• Maintains and builds existing referral base relationships by serving as a resource for education and information.
• Evaluates referrals received on hospitalized patient from a variety of care settings for appropriateness for Home Health and/or other in-home services programs as appropriate.
• Coordinates with the Inpatient Hospital Team and primary RN/MSW to ensure discharge planning is comprehensive and communicated efficiently.
• Appropriately documents activities in the Providence electronic medical system; tracks referrals received by nursing unit and accepted by each Providence agency.
• Actively participates in development and execution of strategic initiatives that include referral generation and business growth in assigned accounts.
• Performs Hospice EOBs and admits patients onto Hospice services.
• Discharges GIP patients to home/SNF/Assisted Living Facility (ALF) as appropriate.
• Provides staff and physicians education regarding end-of life care, hospice and GIP.
• For home care referrals, takes hospice evaluation and admission order and ensures appropriate staff are notified to follow up that all services and products are arranged.
• Follows up with referrals to confirm all services and products have been arranged.
• Performs other duties as assigned.

Education and/or Experience

• Required - Education sufficient for licensure
• Preferred - Bachelor's Degree Nursing
• Required - 1 year Full-time experience in clinical role
• Preferred - Liaison, marketing or sales experience.
• Preferred - Health care industry experience.
• Preferred - Documented prior successful sales account medical management experience.
• Preferred - Epic EMR experience.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Language Skills: Excellent verbal and written communication skills in English.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.
• Other Skills and Abilities: TEAM/INTERPERSONAL SKILLS
• Other Skills and Abilities: Excellent negotiation and public relations skills.
• Other Skills and Abilities: Ability to maintain positive, collaborative, and constructive interpersonal relationships.
• Other Skills and Abilities: Understands and practices the principles of effective teamwork.
• Other Skills and Abilities: Ability to work with families in crisis.
• Other Skills and Abilities: Ability to develop positive working relationships with diverse and multicultural staff of ministry, community groups and individuals.
• Other Skills and Abilities: Strong skills in facilitating complex problem solving.
• Other Skills and Abilities: COMMUNICATION
• Other Skills and Abilities: Excellent customer service communication skills by phone, email, and face-to-face.
• Other Skills and Abilities: Communicates clearly, sensitively and in a supportive professional manner with patient/family/caregivers, co-workers and public.
• Other Skills and Abilities: Ability to follow appropriate communications channels.

Certifications, Licenses, and Registrations

• Required upon hire: Washington Registered Nurse License (Vendor Managed) Or
• Required upon hire: California Registered Nurse License (Vendor Managed)
• Required upon hire: Must be licensed in states wherever care is delivered.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to clinical positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
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