• Job Description

  Req#: 100155566

  At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

  Job Summary

  Position responsible for answering telephones and greeting/assisting customers and visitors.

  Job Description

  Minimum Qualifications

  Education: (None)

  Licenses/Certifications: (None)

  Experience / Knowledge / Skills:

  • Six (6) months of customer service experience.
  • Pleasant phone etiquette.
  • Ability to type 40 wpm.
  • Basic computer skills required.

  Principal Accountabilities

  • Greets customers and visitors and directs to appropriate personnel.
  • Answers departmental telephones, screening and directing calls appropriately.
  • Performs basic clerical duties as necessary: typing, filing, distributing mail; photocopying, etc.
  • Ensures safe care to patients, adhering to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
  • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
  • Other duties as assigned.

• About the company

  At Memorial Hermann, we are all about advancing health. Yours. It begins by redefining healthcare. Our 6,400 affiliated physicians and more than 26,000 employees practice evidence-based medicine with a relentless focus on quality, safety and exceptional service for all patients, consumers and Health Plan members.

Notice