TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Our Clinical Records Administrator is responsible for the administrative quality of all clinical records completed by TELUS health counsellor network, invoices, billing logs process, client file requests in the department.

What you'll do:

• Receiving and processing clinical files and file access requests.
• Generating and manipulating reports for audits and daily processes.
• Maintaining the file audit inbox and performing administrative audits.
• Overseeing special contracts and regional contracts, including e-claims.
• Acting as the first contact for administrative inquiries from the provider network.
• Educating providers on billing processes and requirements.
• Ensuring completeness and confidentiality of files.
• Completing data entry and verification of clinical files.
• Approving and submitting provider invoices for payment.
• Generating reports and preparing customer billing.

Great to Haves:

• College diploma in office administration or relevant experience.
• 2 years of data entry, administrative, or customer service experience.
• Exceptional administrative and organizational skills.
• High Proficiency in Excel, experience with pivot tables, Word & Outlook.
• Strong interpersonal, written, and oral communication skills.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.