Apply your excellent customer service skills in this opportunity

HealthLink BC delivers high quality digital and 8-1-1 telehealth service across the continuum of care to British Columbians and health care providers. Providing support to patients before, between, and after in-person community services to best support the patient in the optimization of their health; and supports health care providers in their aim to achieve the highest clinical outcome for their patients. HealthLink BC is a transforming organization actively pursuing technological innovation, enhancing to core services and increasing integration into the British Columbian health system.

This position will provide support to users of the various registries within Health Link BC, including troubleshooting issues and answering questions. This position will use their subject matter expertise to participate in quality assurance activities for the registries and the 8-1-1 contact center and will provide relief support to the Health Services Navigators by providing tele-health services to clients.

Job Requirements:

• Secondary school graduation or equivalent (GED).
• Three (3) years recent, related experience providing support, referral, or escalation support; OR
• An equivalent combination of education, training and experience may be considered.

Preference may be given to applicants with any of the following:

• Contact center and/or customer relations experience.
• Experience in the health sector.
• Quality Assurance /Quality Management experience.

Willingness Statements:

• Must be willing to work specific types of shifts, shift patterns, or shift lengths that may range from 7-10 hours.
• Must be willing to work shifts that may include days, evenings, and weekends.
  

For questions regarding this position, please contact Ramona.Chin@gov.bc.ca or Kathy.I.ONeill@gov.bc.ca

About this Position:
There are currently two (2) positions available.
This position can be based out of any of the location(s) listed above.
This position has full time on-site requirements.
An eligibility list may be established to fill future temporary and permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
CRC - A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.