We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Closer II Responsible for handling new resorts, products/programs, special projects, escalated issues, and complex title related matters to ensure that proper legal title passes to Wyndham and/ or to the proper entity. Proactively identifies process improvements and uses critical thinking to propose and execute solutions. Expected to audit processes and review reports in order to facilitate business decisions. Develops collaborative relationships to facilitate the accomplishment of operational goals, initiatives, and projects. Communicates professionally at all levels, provides training assistance to team members. Helps draft and revise standard operating procedures for new or modified processes. Performs Closer responsibilities as needed and can provide support to teammates when necessary.

How You’ll Shine:

• Works independently on new or complex work assignments to determine eligibility for preparation of conveyance documents. Uses critical thinking skills to propose and execute solutions
• Creates/reviews conveyance documents and legal instruments. Completes research to validate chain of title or inventory ownership
• Audit processes, review reporting, and summarize data to assist in decision making. Identify process gaps and provide feedback to team or manager
• Responsible for resolving escalated issues by coordinating with leadership, internal/external business partners and owners. Exhibits the ability to communicate professionally via a variety of communication channels
• Acts as a subject matter expert for all brands, products, and related systems. Updates systems of record and other databases to track account/inventory status and indicate transaction is complete within Wyndham’s records
• Conducts training and provides guidance to the team. Drafts and revises standard operating procedures and other training materials
• Participates in and/or leads special projects as part of department or organizational initiatives. Facilitate or represent the team in meetings as needed

What You’ll Bring:

• Excellent organizational, strategic problem solving and critical thinking skills
• Ability to operate in a fast-paced organization with changing priorities while maintaining a professional demeanor
• Sense of urgency to complete tasks while being detail oriented
• Ability to drive results by influencing and guiding peers
• Ability to control and de-escalate a situation while maintaining a professional demeanor
• Strong motivation to learn and willingness to be a team player, yet operate independently as required
• Ability to adapt, prioritize and self-manage multiple tasks in various stages of completion to meet company and customer expectations
• Excellent verbal and written communication skills via a variety of communication channels

Technical Skills:

• Intermediate in MS Outlook, Excel, and Word
• Access experience a plus
• Electronic signing & recording experience a plus (DocuSign)

Job Experience:

• 3 - 5 years office experience
• 2+ years’ timeshare or title experience
• 2+ years’ experience in a customer service-related role
• Certified Florida Notary a plus

Preferred Qualifications:

• Associate degree completed
• Vacation ownership industry knowledge
• Additional years of customer service and closing experience

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.