Cluster Director of Revenue Management – Hilton Tulum All Inclusive Resort & Conrad Tulum Riviera Maya

We are seeking a strategic and results-driven leader to oversee revenue performance for two of Hilton’s premier luxury properties: Hilton Tulum All Inclusive Resort and Conrad Tulum Riviera Maya, part of the Hilton Luxury Brands portfolio.

What will I be doing?

As Cluster Director of Revenue Management, you will be responsible for leading the cluster’s overall commercial strategy by analyzing market trends and partnering closely with Sales and Executive teams to optimize total revenue performance. You will guide the Revenue team in both day-to-day operations and long-term strategic planning to ensure all opportunities are maximized in alignment with organizational goals.

Your key responsibilities will include:

• Managing and developing the Revenue Management team to achieve both property-specific and cluster-wide revenue goals.

• Creating and executing pricing strategies, forecasts, and rate structures based on current and future market dynamics.

• Identifying business opportunities by analyzing data related to demand, competitor performance, and segment trends.

• Preparing financial reports, monthly performance analysis, and presenting market segment outlooks to senior leadership.

• Monitoring and analyzing lost, denied, cancelled, and waitlisted business for rooms and group/event space.

• Balancing meeting space and room inventory to identify risks and opportunities, and presenting findings in weekly commercial strategy meetings.

• Ensuring that all systems, processes, and team members are aligned and equipped to identify and capitalize on revenue opportunities.

• Recruiting, coaching, and developing a high-performing team that reflects Hilton’s culture of excellence.

This is an exciting opportunity to make a meaningful impact on two world-class luxury resorts in one of the most vibrant destinations in the world.

What are we looking for?

A Cluster Director of Revenue Management at Hilton is a strategic thinker and collaborative leader who consistently works on behalf of our guests and alongside cross-functional teams. To be successful in this role, you should demonstrate the following attributes, skills, and experience:

• Proven leadership and team development skills

• Strong analytical and strategic thinking capabilities

• Excellent communication and interpersonal skills

• Ability to work independently and manage multiple priorities in a fast-paced environment

• A proactive, results-driven mindset with a focus on continuous improvement

• Flexibility to adapt to changing business needs and market dynamics

Preferred qualifications and experience include:

• In-depth knowledge of revenue management systems, pricing strategies, and distribution channels

• Understanding of the local and international hospitality market

• Previous experience in a multi-property or cluster revenue leadership role

• Passion for driving performance and achieving commercial targets

• Bachelor’s degree or higher in Hospitality Management, Business, Finance, or a related field

At Hilton, we value individuals who bring innovation, curiosity, and a commitment to excellence. If you thrive in a luxury environment and are ready to make a meaningful impact, we’d love to hear from you.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!