Employer Industry: Healthcare Services

Why consider this job opportunity:
- Comprehensive benefits package to meet your financial, health, and work/life balance goals
- On-demand pay program powered by Payactiv
- Discounts directory with deals on restaurants, phone plans, spas, and more
- Optional identity theft protection, home and auto insurance, and pet insurance
- Traditional and Roth retirement options with service contribution and match savings
- Opportunity to work with a nationally recognized health system committed to continuous advancement and excellence

What to Expect (Job Responsibilities):
- Identify, develop, and assess training needs for the Customer Service organization
- Design and implement curriculum for instructor-led and e-learning training formats
- Conduct needs analysis and redesign training methods for core and product-specific training
- Mentor Customer Service Training Specialists, Supervisors, Leads, and Coordinators
- Collaborate with Customer Service leadership and Quality Assurance to improve consumer experience

What is Required (Qualifications):
- Bachelor's Degree or equivalent in Business, Human Resources, Education, or related field
- 5 years of relevant experience in developing and implementing organization-wide learning curriculum
- Certification from one of the following: CCS, COC, RHIT, RHIA, CDIP, or CCDS
- Strong analytical skills to assess organizational training needs
- Excellent communication and interpersonal skills

How to Stand Out (Preferred Qualifications):
- Master's Degree or completion of business courses or trainings
- 2 years of relevant experience in managed care and/or healthcare
- Public speaking experience

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