JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

FULL TIME POSITION REQUIRES AVAILABILITY TO WORK ON SATURDAYS AND ALSO UNTIL 5:30 ON FRIDAYS, TYPICALLY ON A ROTATING SCHEDULE.

Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short Term & Long Term Disability Benefits

PREVIOUS COLLECTION EXPERIENCE IS STRONGLY PREFERRED

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS

Position: Collections Representative I

Department: Collections

Summary

Responsible for collecting past due loans, credit card accounts & negative shares in a professional, timely, and accurate manner. Assists in delinquency by using methods such as phone calls and collection letters.

Supervisory Responsibilities

None

Essential Functions

• Works Temenos delinquency queues in a timely manner.
• Accepts requests for payment by phone on delinquent or negative accounts.
• Analyzes accounts to determine the best collection action.
• Set up repayment plans according to ability to pay.
• Skip traces members who cannot be located.
• Submits accounts for repossession review.
• Offsets payments on delinquent accounts and/or as requested by member.
• Collects past due credit card, delinquent loan and negative share accounts.
• Resolves past due accounts with members in a professional manner.
• Demonstrates the ability to communicate effectively and professionally, to provide quality service to members as well as internal team members.
• Follows credit union policies and procedures to properly identify members (including account ownership) for whom they are conducting transactions or providing account information.
• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
• Utilizes The Member Advantage AIDINC system to identify potential member (internal or external) service needs which can be met through the sale of credit union products and services, or adherence to the department’s policy and procedures.
• Identify potential fraud and execute the necessary reporting actions.
• Effectively handle a high volume of inbound and outbound calls.
• Monitors negative share reports daily and provides file maintenance of accounts accordingly.
• Assist employees with inquiries regarding negative share accounts.
• Performs required file maintenance for manual charge off of negative share accounts, share account closures and revoking overdraft privilege.

Other Duties and Responsibilities

• Performs other duties as required by management.

Knowledge and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• A high school education or GED.

Experience and Other Requirements

• At least one year of collections experience required.
• Accuracy and attention to detail required.
• Must be self-motivated and goal oriented.
• Experience with Temenos and Symitar preferred.
• Experience with Equifax, Experian, and TransUnion is preferred.
• Must possess an outgoing personality with a helpful attitude.
• Must maintain confidentiality and dependability at all times.
• Excellent oral and written communication skills required.
• Ability to multitask in a fast-paced environment, work well under pressure and prioritize daily tasks.
• Good typing/keyboarding skills required.
• Must possess the ability to work individually and as a collections team.
• Strong analytical, time management and organization skills are required.

Interpersonal Skills

• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Computer Skills

• Extensive use of personal PC required.
• Must be proficient in Microsoft Word, Excel, as well as use of internet and e-mail.
• Experience with office equipment such as calculators, fax machines and copiers required.

Certificates, Licenses, Registrations, and Training

• Fair Debt Collection Practices Act CUNA exam 45 minutes TR1214.
• Communicating effectively with difficult People CUNA exam 35 minutes A1003E.
• Telephone Communication Skills CUNA exam 30 minutes A1003D

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand and walk; use hands/fingers to handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and/or move up to 10 pounds.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extensive use of desktop computer and telephone is required. The noise level is that of a normal office environment.

Declaration

The human resources department retains the sole rights and discretion to make changes to this job description.

#LPIND

#BeEXTRAORDINARY

#TEAMKEESLERFEDERAL

#KEESLERFCU

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)