Employer Industry: Contact Center Solutions

Why consider this job opportunity:
- Salary up to $16.00/hour, determined by role responsibility, experience, and location
- Paid training and ongoing support to enhance skills
- Comprehensive medical, dental, and vision insurance
- Flexibility to work remotely, allowing for a better work-life balance
- Opportunities for career advancement within the organization
- Early access to earned wages via PayActiv, with the ability to access up to 50% of earned wages (capped at $500 per pay period)

What to Expect (Job Responsibilities):
- Manage assigned customer accounts through phone calls and email communication, ensuring proper documentation
- Handle tax-related tasks, including sending forms, uploading documents, and assisting with form corrections
- Prepare and distribute monthly aging reports for all customers
- Investigate tax claims and conduct payment investigations for customers
- Utilize Microsoft Excel to analyze large datasets and navigate multiple systems

What is Required (Qualifications):
- Must be 18 years of age or older
- High School Diploma or equivalent required; BA degree preferred
- Call center or collections experience preferred
- Excellent written and oral communication skills
- Strong Excel skills and ability to apply basic mathematical concepts

How to Stand Out (Preferred Qualifications):
- Experience in a call center or collections environment
- Ability to remain engaged on the phone throughout shifts with minimal distractions
- Computer/technology savvy with the capability to operate multiple windows and tabs efficiently
- Strong typing skills, as assessed through a typing assessment

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