Debt Collection Supervisor

Are you passionate about good customer service with the ability to lead a team?

If so, come and join us here at EDF as a Debt Collection Supervisor!

The Opportunity

Our EDF Business Solutions (EBS) Collections team are responsible for helping achieve debt reduction for both our Large and Mid-Market portfolio. We have a vibrant team with a wealth of knowledge throughout who are working hard to achieve our targets which relate to cash collection, total overdue balances and aged debt.

We are looking for a dedicated individual to join our team and support our advisors and line managers to ensure we reach both our monthly and financial year-end targets.

Pay, benefits and culture

Alongside a starting salary of £27,182 and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives.

You will be provided with extensive training both industry and process related, alongside having the opportunity to gain qualifications i.e Chartered Institute of Credit Management (CICM).

Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts, and employee pricing.

Your main office location will be Gadeon House in Exeter, EDF do support a hybrid model, however the expectation is to attend the office is once/twice per week.

At EDF, everyone is welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We are committed to equality, diversity, and inclusion. We would like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.

We’re a disability confident employer and we will do all we can to help with your application, adjusting as you need.

We’ll value the difference you bring and offer opportunities for you to thrive and succeed.

What you’ll be doing

Responsibilities will include support for continual improvement, setting up coaching plans and listening to our advisors customer calls, as they manage our customers’ needs first hand we need to be confident the correct calls and emails are in place, providing feedback which will include identifying areas of strength and improvement to help the team work as efficiently as possible, the candidate will attend scheduled and ADHOC meetings with our customers and different departments to help and assist with their queries.

Who you are

Be Open:
Your opinion matters, speak up and share your thoughts if you feel it will result in better ways of working to achieve our goals.

Own It:
Take ownership of our customer queries in Collections, set realistic expectations, and deliver.

Make it Better:
You recognise and identify a process in collections that you feel could be better, share it.

Closing Date: 30.06.2024
Contract type: Permanent, full time position
Location: Gadeon House, Exeter

Join us and together we can help Britain achieve Net Zero