Program Overview

Discover opportunities designed to set your career in motion ! The Comcast internship/co-op program wil l help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network.

This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast’s top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units.

Organization & Team Overview

The Tools, Technology, and Experience (TTX) group within Customer Experience Strategy and Operations ( CXSO ) supports and empowers frontline agents and leaders as they assist Xfinity customers. Partnering with divisions and national stakeholders, our group develops cross-channel features, ensuring that consistent information is shared between agents and customers to make interactions quicker, more effective, and more enjoyable.

Within TTX, we part of the Assisted Product Experience (APEX) organization that drives the strategy and optimization of our assisted tools through innovative technology which empowers team members to propel sales, decrease resolution time and enhance the customer experience. Our vision is to provide team members with intuitive, effective and accessible tools that offer the personalized sales and service our customers expect.

Team Overview

As a shared service across TTX, you will be part of the Planning and Governance Team that empowers TTX to make informed strategic investments and business decisions on solution opportunities by coordinating planning to delivery. We align the project portfolio using key levers such as Program Management, Portfolio Operations, Delivery Pipeline, Stakeholder Management and our Agile Operating Model to achieve the overall business strategy. We lead individuals through a specific transformation while helping to address barriers along the change journey, and educate, engage and streamline communication by delivering action plans, knowledge and participation .

Role Description

Are you passionate about Customer Experience? Do you want to be a part of a highly motivated team that improves user experience within tools and assists users on their transformation journey ?

In your role you will be guiding users through their transformation journey on new features for our agent facing tools! It involves understanding user needs, empa thiz ing wi t h their pain points, and designing solutions that make their journey smoother and more enjoyable.

You will be working in a dynamic and collaborative environment with tools that impact s thousands of users nationally .

Job Responsibilities

We are seeking a motivated and detail-oriented Change Management Intern to join our team. This internship offers a unique opportunity to gain hands-on experience in managing and supporting organizational change initiatives. You will work closely with our Change Management team to support various projects, contributing to the success of our transformation journey.

R esponsibilities include but are not limited to:

• Communication Support : Create communications that will notify stakeholders of any major changes and keeping them informed of any updates to reduce resistance to change. Create and maintain SharePoint sites and provide technical support as needed.

• Feedback Collection : Create user surveys and facilitate focus groups to help gather user feedback

• Training Assistance: Create deliverables to support training end users

• Conduct Research: Research best practices, trends, and tools in change management to inform strategies and improve existing processes.

• Administrative Support: Assist Change Management team with administrative support , including scheduling meetings, preparing reports, and maintaining documentation.

• Reporting : Assist with creating reports and calendar views that will help track our team ’s requests and mana ge our workload . Assist with managing our team’s intake process.

• Other duties and responsibilities as assigned.

Additionally, your experience will include:

• Engagement: Working cross functionally across multiple teams within TTX at Comcast during your cooperative experience.

• Exposure: An inside look into the day-to-day operations of an organization at the cutting edge of media and technology. Networking opportunities to meet leaders and teams across the organization

• Professional Development: Exposure to a variety of professional development topics facilitated through our partners at Comcast University and senior leaders within the organization. These sessions include speaker series, skill-building workshops, and networking opportunities. You will also receive mentorship and guidance from experienced professionals in the field.

• Fun: Continuously develop relationships and build your network.

Preferred Skills

• Strong interest in change management

• Excellent written and verbal communication skills.

• Strong organizational skills and attention to detail.

• Ability to work independently and as part of a team.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Analytical thinking and problem-solving skills.

• Ability to manage multiple tasks and prioritize effectively.

• Enthusiasm for learning and adapting to new challenges.

• Preferred majors: Business Management, Organizational Development, Human Resources, Business Administration, Communication , Project Management

Minimum Qualifications and Eligibility Requirements

• Currently pursuing a bachelor’s degree from a United States-based college or university

• Rising Junior or Rising Senior only (must have a graduation date between Winter 2025- Spring 2027)

• Returning to degree-program (for at least a semester) after the completion of the summer internship (meaning, student must be returning to school for Fall 2025 semester before graduating)

• Available to work 40 hours per week over the course of the summer program - June 2 through August 15, 2025

• Authorized to work in the United States with no current or future sponsorship needs

• Available to report in-person to the work location on the job posting (unless virtual offering)

• Comcast is an Affirmative Action/EEO employer M/F/D/V