The Global Security Operations Centers (GSOCs) act as communication and situational awareness hubs for the firm's Crisis Management structure, operating 24x7x365. The Retail GSOC Specialist acts as the primary intake for security-related incident information across the Chase Consumer Bank Branch Network, interacting directly with employees at retail branches, and disseminates those cases to other security professionals for response.

The Specialist is also responsible for monitoring, researching, reviewing, and analyzing data sources for dissemination and reporting purposes, to ensure compliance with standard operating procedures in a timely manner and in a fast-paced environment.

This role is performed during nationwide retail branch business hours, Monday-Friday 9:00AM ET to 9:00PM ET, and Saturday 9:00AM ET to 7:00PM ET.

Job responsibilities:

• The Specialist will be part of a team responsible for situational security awareness, including gathering information from a variety of sources internal to and external of the firm; normalizing and correlating the information; providing real-time detection and response services for incidents that directly or indirectly impact the firm’s employees, assets, or areas of operation
• Compose incident communications to inform security, retail operations, resiliency, and facility responders; deliver information in verbal or written updates via internal communication platforms (ex. Symphony)
• Notify relevant Security and Threat teams regarding cases of workplace violence
• Escalate sensitive or high-impact incidents to retail senior managers through the internal corporate incident response (CCIR) process Input incident information accurately into ArcGIS Survey123
• Flexibility to work overnights, weekends, holidays, and during crises as needed

Required qualifications, capabilities, and skills:

• Ability to work and adapt effectively in a fast-paced, fluid environment, meet tight deadlines, and consistently produce error-free work
• Strong ability to communicate; excellent written and oral communication skills with ability to speak authoritatively to various audiences, ability to present material in a clear and concise manner; excellent interpersonal and analytic skills
• Use of discretion in confidential matters
• Capable of working independently and as part of a team
• Exhibit and drive a sense of urgency, responsiveness, and credibility
• Independent self-starter; Detail oriented, organized, and ability to multi-task
• Effective time management; proactive, critical analytic thinking and problem-solving skills
• Ability to identify and apply innovative solutions to complex situations
• Experience using Microsoft Office

Preferred qualifications, capabilities, and skills:

• Associates degree, equivalent military/law enforcement, and/or joint operations center/security operations center experience
• Contact center experience in an incident management setting
• Experience within incident management at a global organization
• Strong understanding of security operations concepts
• Strong understanding of basic computer applications and data management