Job Title: Communications and Training Specialist

Company: Nexera, part of Valsoft Corporation

Location: United States (Remote)

Type: Full-Time

Reporting to: Director of Operations

Nexera, powered by BEI Data, the leading Office Equipment Analytics software is seeking a Communications and Training Specialist.

About Nexera:

At Nexera, we are a team of print industry professional passionate about helping print technology dealers be more profitable through a suite of software that helps them manage their operations.

The Role:

This position will involve supporting the product team with technical tasks, client onboarding, training materials, software support, content creation, industry research, and internal reporting.

Key Responsibilities:

• Organize and execute various technical tasks for the product team; including developing and updating technical user manuals and training videos
• Assist with backend support of the software solution, including model mapping and usage tracking.
• Support Analysts team with client onboarding and support of client inquiries and training needs.
• Support Regional Director with execution of webinars and development of client recognition programs.
• Capture and help track leads and contract expirations within the company CRM.
• Assist with generating content for company blogs, social media and customer communications.
• Create and manage a system of standard work, job aids, and training presentations and videos.
• Become a student to the industry by engaging in dealer channel education and understanding trends, relationships and competitors.
• Help track and analyze client utilization for Analysts team.
• Prepare and manage internal reporting as needed.

About You:

• Bachelor's degree preferred, with coursework in technical writing.
• Background in the Office Equipment (Copier / Print) Dealer Channel.
• Demonstrated time management and critical thinking skills, can multitask.
• Experience with excel, graphic creation tools and video editing software is a plus.
• Can commit to occasional travel for industry events or company meetings.
• Legally authorized to work in the United States.

Benefits:

• 4 weeks vacation
• 12 paid holidays
• 5 paid days for illness
• Quarterly bonus paid on company performance.

For more information about Nexera, please visit our website at www.nexera.net.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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