Join our community

Are you passionate about leadership and providing an outstanding service to customers?

We currently have an exciting opportunity to join our Welwyn Garden Branch as a Retail Branch Manager. Within this role you will be accountable for the leadership, motivation and performance of the Santander Branch and all of the colleagues within your team. You will help in transforming our business to put customers at the heart of what we do.

If you strive to deliver an exceptional service, personally and through others; have a desire to help others succeed, and lead from the front, we want to hear from you.

The difference you'll make

• Providing inspirational leadership that engages all the team across agreed service, quality, performance, and risk objectives

• Coaching, supporting, and developing a team of front-line colleagues to deliver a second-to- none service, irrespective of the interaction type

• Providing a tailored service offering for customers, focussed on their individual financial needs

• Motivating the team to maximise opportunities in deepening customer relationships, increasing customer loyalty and digital adoption

• Acting as a role model and take personal responsibility for development, delivery and execution of customer excellence plans within their Branch

What you'll bring

• Experience of managing, leading and developing a team within a Retail Banking environment is essential

• Understanding and approach to mitigating risk in day-to-day customer interactions

It would also be nice for you to have

• The ability to adapt your communication style to the situation, whether you’re coaching a colleague or dealing with a complex customer interaction

• A strong willingness to learn, to be coached & developed within a fast paced, busy environment

• IT, planning, analytical, and organisation skills, which will help to transform the business and improve customer experience

• Proactive in planning and leading activities that deliver a high-performing team and Branch

What else you need to know

This role will be based in Welwyn Garden Branch and is a full time, permanent position.

You will be required to work 35 hours per week, between Monday – Saturday, 9am – 5pm.

Please also note that, if successful in your application, we may from time to time need you to work from other branches within the same region, to cover for holidays, sickness etc.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Eligible for a discretionary performance-related annual bonus

• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer

• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

• Share in Santander’s success by investing in our share plans

• Support your favourite causes through charitable giving and our community partnerships

Right to work in the UK

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.