Overview HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.
Our Mission - To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision - Every patient deserves access to quality healthcare.
Our Values - The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us - Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional Licensure, and Certification Reimbursement
- Paid Time Off, Federal Holidays, and Volunteer Time Off
- Paid Orientation and Training
- Day Time Hours (no holidays/weekends)
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits.
Responsibilities The Community Engagement Specialist works individually and is accountable for enrolling eligible patients into the HarmonyCares program. This position will work collaboratively with a Community Account Executive, to outreach physician offices and healthcare facilities, and schedule appointments to present the HarmonyCares program.
Essential Duties and Responsibilities - Conduct thorough research to understand patient's healthcare needs, healthcare utilization and best number to call
- Conduct telephonic outreach to eligible patients and caregivers to explain and enroll patients into the HarmonyCares program
- Conduct telephonic outreach to physician offices, hospitals and skilled nursing facilities to help engage their patients into the HarmonyCares program
- Understand HarmonyCares program in depth, explain the program to patients, caregivers and providers and handle objections creatively
- Build relationships with community providers and facilities and collaborate with a cross-functional team to ensure delivery of a great patient experience
- Leverage electronic tools, spreadsheets and reports to facilitate research, identify innovative approaches, and document and present your plans and progresS
- Meet or exceed established monthly engagement targets
Qualifications Required Knowledge, Skills and Experience - Associates degree, or 3+ years of progressive career growth
- 2+ years of related experience in sales, patient engagement, community outreach or customer service, preferably in the medical/healthcare industry
- Proficiency in Microsoft Excel, Word, and PowerPoint
- An engaging personality. Great active listening, written and verbal communication skills
- Detail oriented with excellent documentation skills. Organized and responsive with great follow-up
- Compassion, an interest in people and a professional presentation and demeanor at all times
- Curious and a continuous learner, a passion for solving problems with a get-it-done attitude
Preferred Knowledge, Skills and Experience - Bilingual in Spanish, Mandarin or other language a big plus
- Contact center experience a plus
- Comfort with CRM and EMR tools a plus
Posted Max Pay Rate USD $79,000.00/Yr.
Posted Min Pay Rate USD $68,000.00/Yr.
Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.
Notice HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.