Employer Industry: Renewable Energy

Why consider this job opportunity:
- Competitive salary with annual performance bonus
- Comprehensive benefits package, including health, vision, dental, and life insurance, fully covered by the employer
- 401(k) plan with employer matching
- Opportunity to work in a remote environment with a focus on customer experience in the renewable energy sector
- Chance to contribute to subscriber satisfaction and retention in community solar initiatives
- Supportive team-oriented atmosphere in a fast-paced entrepreneurial setting

What to Expect (Job Responsibilities):
- Initiate and receive customer calls, emails, and chats regarding community solar subscriptions
- Ensure subscriber satisfaction and resolve complaints amicably
- Monitor call queues for various customer service needs, including welcome calls and failed payments
- Prepare reports analyzing metrics for outbound calls and handle assigned work tickets
- Analyze customer feedback and assist with various customer service tasks as needed

What is Required (Qualifications):
- Associate's degree or equivalent on-the-job experience in customer service
- Knowledge of customer experience best practices
- Ability to work independently in a fast-paced, team-oriented environment
- Advanced proficiency in Excel, Word, and PowerPoint
- Strong analytical, organizational, and problem-solving skills

How to Stand Out (Preferred Qualifications):
- Interest or awareness of renewable energy topics
- Experience working in a remote setting
- Preference for candidates based in Chicago, IL, with the ability to work a hybrid schedule

#RenewableEnergy #CustomerService #RemoteWork #CareerOpportunity #CompetitiveBenefits

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