Compensation & Benefits Services Professional

Location: Guadalajara, Mexico

Reports to Leader, Total Rewards Services

Do you speak Enlgish AND Portuguese, while having any background related to Compensations and want to develop and learn more of Americas Total Rewards processes? This role might be great for you!

The Compensation/Benefits & Leave of Absence Services Professional will provide functional expertise and specialized administration of compensation & benefits (South America) and will be responsible of providing expert services regarding Leave of Absence (US/CAN), managing escalations from customer interaction center, completing day to day operational work requiring leave process expertise, and providing system expertise and analytical capability to support CoEs and HRBPs.

Key Deliverables

• Research, analyze, and resolve benefit issues or inquiries escalated by the Customer Service Representative and other stakeholders
• Analyze job evaluations, administer equity reviews, job reclassifications and off-cycle salary increase
• Administer benefits including eligibility audits, new hire and new enrollment audits, termination, and life event changes, benefits reimbursement
• Work together with the Business HR and CoE to continuously improve compensation & benefits administration processes, procedures, and technologies
• Manage Benefits, Achieve Recognition and Global Mobility Invoices payment and follow up of each payment
• Support employees through the leave process with questions
• Follow up all the leaves status, entering pending leaves in Workday system, notifying the HRBP and payroll team about the pending leaves
• Follow up timely with people managers to confirm the Return-to-Work date.
• Manage all email communication from the vendor and communicate with employees, people managers and HRBP's as appropriate/needed, answering all questions from the vendor on employee status

Desired behaviors and attributes:

• Knowledge of employee compensation & benefits
• Exhibits knowledge of HR operations
• Possesses working knowledge of HR policies, practices, and procedures
• Ability to handle multiple requests in a timely manner
• Ability to manage complex requests within tight deadlines
• Ability to resolve conflicts and mitigate difficult issues
• Excellent analytical and problem-solving skills
• Excellent organizational skills
• Effectively manages ambiguity
• Ability to handle confidential and sensitive information
• Ability to follow standard operating procedures and strict policy guidelines

Knowledge, Skills, and Requirements:

• Multi-lingual fluency: English and Portuguese are required
• University Degree or equivalent experience in a related field
• Familiar with general total rewards tools and processes (Compensations & Benefits)
• Ideally also familiar with LOA policies, FMLA and similar laws and regulations
• 1-2 years service center experience with direct customer interaction (nice to have)
• Ability to establish effective professional working relationships
• Consistent exercise of judgment and escalation as necessary to resolve problems
• Proficient use of applicable technology and MS Office
• Demonstrated ability to communicate verbally and in writing

Company Background:

Ingredion is a Fortune 500 public company, provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

We bring the potential of people, nature, and technology together to make life better.

That’s our purpose. We are all IN to make life better!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available: