Employer Industry: Banking

Why consider this job opportunity:
- Competitive salary
- Personal paid time off, as eligible, and paid holidays
- 401K and Employee Stock Option Plan, as eligible
- Generous medical, dental, vision, life, and disability insurance
- Opportunities for learning, development, and career growth
- Occasional travel required, offering variety in the role

What to Expect (Job Responsibilities):
- Research, resolve, and respond to customer complaints from various regulatory and consumer agencies
- Communicate directly with customers regarding follow-up and resolution to prevent additional escalations
- Collaborate with senior management across business lines to coordinate efforts in resolving complaints
- Utilize and update the centralized customer complaint database to ensure timely resolution of complaints
- Analyze complaint data for trends and areas of business risk, assisting with audit requests and responses

What is Required (Qualifications):
- Associate's Degree in Business or Legal Studies
- Minimum of two years of banking or legal services experience
- Strong analytical and problem-solving skills
- Excellent de-escalation and complaint resolution skills
- Ability to manage multiple tasks and deadlines in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Equivalent combination of education and experience
- Strong verbal and written communication skills
- Strong interpersonal skills
- Ability to work independently

#Banking #CustomerService #CareerGrowth #RegulatoryCompliance #ComplaintResolution

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