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Job Description Summary

Job Description

JOB TITLE: Complex Implementation Manager - Global Transaction Solutions

SALARY: From £70,929

LOCATIONS: London, Leeds, Bristol, Edinburgh

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

This is an exciting opportunity to work for Global Transaction Solutions, in the Specialist Solutions team, who oversee large, complex, client implementation projects; covering a wide range of Cash Management & Payments products. Specialist Solutions are a front office function, responsible for ensuring that we deliver on our promises to clients, to set ourselves and our customers up for success, driving onboarding best practice and revenue realisation. A key objective of the team is to advance implementation processes across CIB to ensure a smooth onboarding experience for the bank’s top clients.

This role will expand and strengthen your technical Cash Management & Payment knowledge and hone your presentation and communication skills, whilst giving you direct exposure to an ever-evolving regulatory banking environment - most importantly you'll be playing a crucial part in delivering an outstanding customer experience.

Key Accountabilities:

• Client First Methodology and Best Practice: You'll be an integral part of the Specialist Solutions team, working in partnership with a variety of colleagues and stakeholders across the business, focussed on client-facing projects for Corporate and Institutional Banking clients. Day to day responsibilities will include managing all aspects of complex client projects from kick-off to completion; running regular project calls, managing project artifacts, dealing directly with clients and escalating effectively when required.

• Oversight and Governance: You'll ensure that progress is controlled, driven, and reported regularly in a timely manner. Leading a professional approach to client implementation management, providing market-leading guidance and support in delivering positive outcomes whilst protecting the interests of both bank and client.

• End to end processes and procedures: You'll have input into the development our operating model, enhancing the various reporting tools and simplifying related processes and procedures, whilst maintaining consultation with all relevant internal partners.

Why Lloyds Banking Group?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

• Strong market awareness (clients, industries, products, innovation, technology, financial regulation)

• Project Management experience in complex client implementation projects

• Knowledge of complex domestic and international Payables and Receivables products/solutions including e-channels, liquidity management, virtual accounting

• Broad experience in a professional, client centric role, driven by outcome and stakeholder satisfaction

• Excellent interpersonal skills and evidence of collaboration with a wide variety of people (internally and externally) across a diverse spectrum of areas and backgrounds, with advanced communication and negotiation skills, both written and verbal

• Self-starter mentality, high levels of motivation and ability to work independently and self-sufficiently towards common goals, whilst striving towards continuous improvement personally and for the wider team

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative and it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch! We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.