ABOUT US

Coastal Community Bank is a little bit of banking and a little bit of tech-ing. The people at Coastal don’t just help people with their banking; they help reshape how banking technology allows and serves EVERYONE. We think and work like entrepreneurs, always moving and constantly improving. We care about each other, are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together—you belong here.

WHAT YOU'LL DO

As the Compliance Director – Complaints at Coastal, you will play a crucial role in leading and overseeing our compliance risk management function. You will be responsible for overseeing and enhancing a robust and effective compliance complaints program as part of the compliance management system (CMS) of the Bank, ensuring that it aligns with the Bank's strategy and risk appetite. You will collaborate across the three lines of defense to reinforce risk awareness and compliance culture framework that supports the identification, measurement, reporting, and management of Bank-wide Compliance related opportunities and risks. You will review and approve complaints responses, communicate with Regulatory agencies, identify the root causes of complaints, respond and remediate appropriately, assist your team in development, report trends to key stakeholders, and drive a culture of integrity and accountability within our organization. You will work closely with senior leadership, business units, and our FinTech partners to provide expert guidance and support.