Employer Industry: Higher Education and Research

Why consider this job opportunity:
- Starting salary at $55,000, depending on experience
- Opportunity for career advancement within a leading global research institution
- Comprehensive benefits package including professional development opportunities
- Work in a supportive and collaborative environment dedicated to innovation and creativity
- Engage with a diverse community of scholars and contribute to impactful projects

What to Expect (Job Responsibilities):
- Provide high-quality helpdesk services and act as a single point of contact for users
- Manage incidents and service requests related to IT functions of the organization
- Support hardware and software for user computers and Audio/Video systems throughout their lifecycle
- Conduct orientation for new users and ensure compliance with computer security policies
- Track IT-related asset inventory and assist in problem-solving initiatives

What is Required (Qualifications):
- Bachelor's degree or equivalent training and experience in a customer support environment
- Comprehensive knowledge of computer hardware and software
- Proficiency in Windows 10, MacOS, and respective applications
- Strong customer service skills and ability to communicate technical issues to a wide audience
- Demonstrated time management skills and ability to manage multiple projects in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience with Linux and working in a help desk environment
- Familiarity with automated image deployment and audiovisual systems in educational settings
- Experience setting up virtual meetings via Zoom/Google Meet, etc.
- Knowledge of backup systems like CrashPlan/Code42, Google Drive, etc.
- Experience in an Active Directory/Group Policy environment and network/phone connections

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