About the Role:

The Concierge plays a vital role in enhancing the experience of residents and visitors at Capital Place by providing exceptional customer service and support. This position is responsible for managing inquiries, coordinating services, and ensuring a welcoming environment during the day shift. The Concierge will act as a liaison between residents and various departments, facilitating communication and addressing any concerns that may arise. By maintaining a high standard of professionalism and attentiveness, the Concierge contributes to the overall satisfaction and well-being of the community. Ultimately, this role is essential in creating a positive atmosphere that reflects the values of the Health Care and Social Assistance industry.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience working in a concierge or hospitality role.
• Familiarity with healthcare services and resources.
• Proficiency in using office software and communication tools.

Responsibilities:

• Greet residents and visitors warmly, providing assistance and information as needed.
• Manage incoming calls and inquiries, directing them to the appropriate departments or personnel.
• Coordinate and schedule services such as transportation, maintenance, and housekeeping for residents.
• Maintain a clean and organized front desk area, ensuring all materials and resources are readily available.
• Monitor and respond to any safety or security concerns, escalating issues to management as necessary.

Skills:

The required skills for this position, such as strong communication and interpersonal abilities, are essential for effectively interacting with residents and visitors on a daily basis. Attention to detail is crucial when managing inquiries and coordinating services, ensuring that all requests are handled promptly and accurately. Problem-solving skills will be utilized to address any concerns or issues that arise, allowing the Concierge to provide timely solutions. Additionally, familiarity with healthcare services will enhance the ability to assist residents in navigating available resources. Preferred skills, such as experience in hospitality, will further enrich the service quality and overall resident experience.