Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

In Scope

Permanent, Full Time: Monday – Friday, 36 hours per week

Location: Regina Head Office - This role is eligible for hybrid work. This means you’ll have the flexibility of working from home and in the office (in Regina), on a scheduled rotation once probation requirements have been met. Until then, the successful incumbent may be expected to work on-site, full-time.

Department: Digital & Information Services, Corporate Solutions

Apply by: Sunday, December 10, 2023

The Configuration Analyst is responsible for the implementation and daily operational support of SaaS/COTS applications, including troubleshooting, reporting, training, documentation, change management, access management, and technical testing. This role implements advanced configurations of SaaS/COTS applications and contributes to project deliverables and business process analysis. Participates in standby rotation and/or callback incidents as assigned.

KEY ACCOUNTABILITIES

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Configurations

• Implements configurations of SaaS/COTS applications during project delivery and ongoing operations.

• Administers SaaS/COTS application, including:

  • feature upgrade planning, testing, and implementation;

  • configuration of advanced application modules to meet SGI’s configuration;

  • maintenance of up-to-date versions of application documentation;

  • maintenance of up-to-date workflow diagrams of data and inter-system dependencies; and

  • documentation of configuration settings, with a focus on changes from default settings.

• Investigates, troubleshoots, and resolves problems with SaaS/COTS applications, services, and integrations.

• Applies defined technical, security, and data privacy standards and best practices.

• Analyzes business processes related to application interfaces and functions.

• Analyzes and translates functional specification and change requests into technical specifications.

• Initiates vendor escalation support, and coordinates and documents problem resolution and service level agreement (SLA) reviews.

• Performs configuration based on requirements gathered from the client.

• Performs break/fix support, regression testing, and supports the inbound/outbound interfaces to various systems and middleware.

• Implements security and data model specifications as defined by business and legal requirements.

• Creates support documentation in line with SGI’s IT Service Management (ITSM) standards.

• Works with the business to align security and functional roles to the guiding principle that role-based access will be leveraged within SaaS/COTS applications as they are onboarded.

• Performs security model analysis, implementation, and administration.

• Supports the investigation and analysis of application transactions and security/access logs.

• Works with security and identity team to identify and investigate security architecture/integration incidents, changes, problems, and solutions.

• Performs COTS/SaaS application administration, performance monitoring, and analysis.

• Supports daily operational implementing service requests and project deliverables.

• Supports the operations manager with incidents, changes , and support for issue resolution.

• Ensures accuracy and integrity of data and applications through analysis, clear documentation, and problem resolution.

• Supports the planning of SaaS/COTS platforms lifecycle.

Interactions

• Supports partners and stakeholders through system implementations and upgrades.

• Works with business lead to understand and test changes.

• Brings summary to SaaS/COTS governance planning committees and business service owners.

• Works with business users to continually improve service delivery.

• Performs audit functions on multiple SaaS/COTS services.

• Provides input to knowledge management repositories for support, monitoring, and run book enablement.

High Performance Team & Culture

• Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.

• Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.

• Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.

• Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.

Technical Knowledge & Skills

• Proficient knowledge of testing and configuration of software platforms.

• Proficient knowledge of SaaS-based products and cloud technology.

• Proficient skill in incident troubleshooting and escalation.

• Fundamental knowledge of ITIL or related service delivery framework.

Education & Certification

• Four-year degree from an accredited post-secondary education institution in a relevant field of study, such as Information Technology, Mathematics & Applied Science, or defined equivalency.

Experience

• 1 – 2 years’ experience implementing advanced configurations of COTS/SaaS applications.

Posting Close Date:

As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.