You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

In this role, your primary objective will be to assist customers with their general account inquiries and requests via both phone & chat. Applicants will require a winning attitude, team player mindset and demonstrated success in customer service. As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career. If you possess the below experience, skills and share our passion to provide extraordinary customer care, then we look forward to receiving your application and speaking with you soon.

Daily Responsibilities

• Pioneering the servicing of new products that will lead the way in evolving American Express’ servicing strategy
• Providing extraordinary customer care by responding to questions raised via phone & chat concerning accounts in a fast paced, structured environment.
• Support Customer First philosophy by ensuring professional handling of customer requests.
• Supporting Customers with transactions and funds inquiries
• Troubleshoot customer problems and determine how to resolve those problems.
• Integrity: Adhere to all regulatory and compliance guidelines

Minimum Qualifications:

• Banking Experience preferred
• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, and resourcefulness.
• Demonstrated ability to work independently in a fast paced, structured, metric driven environment with minimal supervision.
• Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management.
• High school diploma or equivalent required. Bachelor’s degree preferred; education benefits available
• Positive attitude with the ability to receive feedback well and apply it quickly
• Demonstrated dependability/self-motivating skills

Salary Range: $20.00 to $22.75 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.