Employer Industry: Hearing Health Care Services

Why consider this job opportunity:
- Competitive pay with a generous company match for 401(k)
- Remote work opportunity with high-speed internet access required
- Comprehensive benefits package including Health, Dental, Vision, and Life Insurance
- Opportunity for career advancement within the organization
- Employee, Family & Friends Hearing Aid Discount Program
- Supportive work environment with a focus on service excellence

What to Expect (Job Responsibilities):
- Provide consumer support via phone, chat, and email for hearing aid connectivity and troubleshooting
- Document all activities and support incidents in the Salesforce system
- Communicate technical information and instructions effectively to consumers
- Collaborate with team members in a virtual environment
- Apply problem-solving skills to identify and resolve consumer issues

What is Required (Qualifications):
- Excellent verbal and written communication skills
- Familiarity with Microsoft Office applications, USB, and Bluetooth technology
- Understanding of Apple iOS and Android operating systems for app installation and troubleshooting
- Bachelor's degree in a related discipline or equivalent combination of education and 2 years of technical consumer helpdesk support experience
- Ability to understand new concepts and apply knowledge to solve evolving problems

How to Stand Out (Preferred Qualifications):
- Experience working in a customer service role within the healthcare industry
- Certification in technical support or related field
- Familiarity with Salesforce or similar CRM systems

#HearingHealthCare #RemoteWork #CareerAdvancement #EmployeeBenefits #TechnicalSupport

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.