Employer Industry: Financial Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engaging with customers and providing excellent service
- Opportunity to work with a variety of financial products
- Comprehensive training and onboarding provided

What to Expect (Job Responsibilities):
- Respond to consumer loan inquiries via phone, email, and mail, ensuring excellent customer service
- Make collection counseling calls for past due consumer loans and assist the default servicing team
- Prepare verbal and written payoff quotes and process related transactions
- Monitor insurance coverage on marine loans and coordinate with customers and insurance carriers
- Administer special consumer loan programs or promotions, such as Skip-A-Payment

What is Required (Qualifications):
- 1 to 2 years of experience in consumer loan servicing
- Strong understanding of lending laws, regulations, and guidelines
- Proficiency in MS Office (Outlook, Excel, Word) or similar software
- High School Diploma or equivalent; Bachelor’s degree in Finance preferred
- Strong organizational and communication skills

How to Stand Out (Preferred Qualifications):
- Additional experience in financial services or banking
- Experience in customer service roles
- Familiarity with Encompass, Cleartouch, Nautilus, and various government and investor software/web portals

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