University of Miami
Contact Center Associate 1 - UHealth Connect (Remote)
PayCompetitive
LocationMedley/Florida
Employment typeFull-Time
This job is now closed
Job Description
- Req#: R100075958
Employer Industry: Healthcare Services
Why Consider this Job Opportunity:
- Competitive salaries and comprehensive benefits package
- Opportunity for career advancement and growth within the organization
- Remote work opportunity
- Supportive and collaborative work environment
- Chance to make a positive impact on patient experience
What to Expect (Job Responsibilities):
- Provide general information about University of Miami Health System services to patients and community health care providers
- Schedule and accurately complete full registration for patients requesting appointments
- Initiate pre-registration process and coordinate with Central Insurance Verification and Patient Access teams
- Verification of insurance information, benefits, and referral information
- Adhere to HIPAA Privacy Office standards related to patient privacy and confidentiality
What is Required (Qualifications):
- High School education required
- Minimum 1 year of relevant experience in healthcare and/or customer service
- Must be detail-oriented and document information accurately
- Excellent customer service, interpersonal, communication, critical thinking, and problem-solving skills
- Computer literate (EPIC scheduling and registration application experience a plus)
How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish or Creole
- Experience with EPIC scheduling and registration application
- Strong written and oral communication skills
- Experience in a high-stress environment
- Passion for providing excellent service and care
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The University of Miami is a private research university in Coral Gables, Florida.